Claudia Alcazar
Dallas,TX
Summary
Customer service management professional with extensive experience in the corrugated industry, adept in customer service and problem-solving. Excelled in managing over 30 accounts and leading a team to surpass customer satisfaction goals. Skilled in Microsoft Office and fostering teamwork, I ensure meticulous attention to detail and efficient decision-making in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Pratt Industries
08.2012 - Current
- Manage a team of five customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Review and ensure that all plant goals regarding out-bounds and on-time deliveries, backlog and customer satisfaction are being met.
- Maintain a clean backlog and make sure machines are booked according to capacity available.
- Act as a liaison between sales, the customer, production and shipping making sure customers are taken care of.
- Was part of a start-up, help transition a sheet plant into a corrugator.
- Managed the system conversion from HRMS to Amtech and successfully completed the task within the deadline.
Customer Service Representative
Pratt Industries
02.2009 - 08.2012
- Responsible for managing 30+ accounts.
- Receiving, processing and tracking orders. Provide daily updates to customers.
- Maintaining customer files, keeping them organized and up to date. Processing new items.
- Provide quotes and estimates to customers.
- Managed warehouse accounts and implemented min/max levels per customer usage. Managed aged inventory to ensure releases in accordance to warehouse agreements.
Education
High School Diploma -
Duncanville High School
Duncanville, TXSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Decision-making
- Staff training
- Deadline oriented
- Product knowledge
- Meticulous attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Pratt Industries
08.2012 - Current
Customer Service Representative
Pratt Industries
02.2009 - 08.2012
High School Diploma -
Duncanville High School
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