Claudia Alvarado
Cedar Knolls,NJ
Summary
Dynamic and bilingual Medical Office Administrator with a proven track record at the Diabetes and Endocrinology Institute, showcasing exceptional leadership and communication skills. Expert in Epic and Microsoft Office Suite, adept at enhancing patient satisfaction and streamlining billing processes. Demonstrates a strong ability to maintain confidentiality and ensure HIPAA compliance, significantly improving office efficiency.
Overview
15
15
years of professional experience
Work History
Medical Office Associate
Diabetes and Endocrinology Institute
Morristown, NJ
01.2023 - Current
- Gather patient information for billing and insurance filing.
- Accurately updates and maintains patient's health records
- Coordinated patient scheduling, greet patients at check-in, check-out and collect payments for copays.
- Answer high volume of calls to offer office information, answer questions, and direct calls to staff.
- Completes end of day reports for the collection of copays
- Performs other related duties as assigned
- Works with highest confidentially and abide HIPA compliance
Staffing Coordinator
Pine Acres Rehabilitation And Living Center
Morristown, NJ
09.2022 - 01.2023
- Solely in charge of staffing a 24 hour nursing home facility with nurses and CNA's
- Was on-call 24hrs a day, 7 days a week
- Worked with staff and agencies to ensure staffing solutions such as recruitment, scheduling
- Monitored performance, placed newly hired employees and ensuring the company's compliance with employment laws
Administrative Assistant
Fein, Such, Kahn & Shepard
Parsippany, NJ
08.2013 - 02.2015
- Analyzed foreclosure sale bids, judgements, reinstatements and payoffs
- Gathered information regarding lien payoff amounts, tax data and credit standing
- Performed proper calculations and prepared payoff figures
Medical Office Administrator
Internal Medicine of Morris
Mine Hill, NJ
05.2010 - 07.2013
- Gather patient information for billing and insurance filing.
- Accurately updates and maintains patient's health records
- Coordinated patient scheduling, greet patients at check-in, check-out and collect payments for copays.
- Answer high volume of calls to offer office information, answer questions, and direct calls to staff.
- Completes end of day reports for the collection of copays
- Performs other related duties as assigned
- Works with highest confidentially and abide HIPA compliance
Education
High School Diploma -
Morristown High School
Morristown, NJSkills
Leadership Skills Strong communication, excellent phone manner, conflict resolution and decision making
Experienced in Epic
Fluent in English and Spanish
Proficient in Microsoft Office Suite and QuickBooks
Timeline
Medical Office Associate
Diabetes and Endocrinology Institute
01.2023 - Current
Staffing Coordinator
Pine Acres Rehabilitation And Living Center
09.2022 - 01.2023
Administrative Assistant
Fein, Such, Kahn & Shepard
08.2013 - 02.2015
Medical Office Administrator
Internal Medicine of Morris
05.2010 - 07.2013
High School Diploma -
Morristown High School