Claudia Archer

Energetic administrative specialist, highly motivated to leverage effective communication and organizational skills in support of senior executives. With strong office management, business administrative, and client care skills, poised to bring organization and administrative acumen to a new professional role.

• Executive Support
• Project Management
• Time Management Expertise
• Tech-savviness
• Advanced Multitasking
• Honest and Dependable

• Western General Holding Company, Houston, Texas, Executive Assistant, 11/01/20, Present, Oversee the daily business operations of commercial and industrial real estate., Work closely with tenants, contractors, and vendors to provide immediate service where needed and to resolve any incoming issues promptly., Provide administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive's behalf., Prepare letters, presentations, and reports for monthly operations meetings., Responsible for the success, maintenance, and completion of many projects, i.e., Asset Management (HVAC, Roof, and Meters), UpKeep Maintenance platform, Customer Appreciation, Landscaping, and our virtual receptionist, 'Viki'., Implemented and introduced new maintenance platform - UpKeep to our company, our team, tenants, vendors, and contractors, in which we work closely with on seventeen (17) properties-270 tenants., Created and maintain all accounts for customers and vendors, people and teams, categories, inventory, and locations, Created, maintain, and oversee all new work orders created in UpKeep, Schedule maintenance and repairs based on tenant requests and legal requirements, Approve and validate all estimates prior to commencement, Code and approve all invoices for payment, Maintain timeline and uphold budget, Report and resolve issues in a timely manner, Collaborate with office staff and tenants regularly on updated lease terms, late payments and scheduled maintenance., Work closely with vendors on scheduling and reporting for all HVAC PM quarterly reports
• SAFER SYSTEMS, Pasadena, Texas, Office Manager; Sr. Project Coordinator, 03/01/18, 10/01/20, Direct all office services, supporting visitors, scheduling meetings and appointments, and executing office operations and procedures., Manage correspondence, filing system, office supplies, and assignment and monitoring of clerical tasks, while maintaining integrity, confidentiality, and security of data., Employ tracking tools to track working hours, plans, and costs, and perform quality assurance tests to ensure standards and requirements are met., Handle project issues as they come up: identify actions, set time frames, and report project status to participants., Organize and apportion all legal documents, and collaborate with clients to define scope and objectives, identify requirements, and ensure highest client satisfaction., Work closely with the Sales Team to create, maintain, and process new purchase/sales orders in Sales Force, and provide documentation to third-party vendors., Manage, maintain, and schedule all hardware installations and annual site visit for the Field Services Team., Assist and provide back-up to the Sales and Field Services Teams in scheduling, correspondence, and third-party vendor orders., Manage and maintain background checks and drug screenings for all Field Service employees., Furnish travel coordination, scheduling, approvals, and reservations for the Field Services Team., Develop project documentation, plans, and reports; and oversee special projects, reporting status to management., Create and maintain monthly reports, i.e., sales reports, inventory reports, and monthly closed reports., Manage and maintain two compliance platforms: Avetta and ISNetWorld for our Field Services Team., Maintained, recorded, and filed various documentation, i.e., Certificate of Liability Insurance, PPE Requirements, Workmen's Compensation, and CE Certification for all Field Service employees., Build and maintain strong vendor and service provider relationships, developing contracts, negotiating prices, services invoicing, and ensuring timely payments.
• NACE INTERNATIONAL, Houston, Texas, Assistant Sales Manager - United States and Canada, 08/01/15, 10/01/16, Analyzed industry trends and competitors to innovate sales opportunities and identify risks., Created database and oversaw sales leads., Ensured quality service and satisfaction by resolving issues of internal and external customers., Established sales systems, tools, and resources for meeting and exceeding revenue targets. Created and maintained online sales repository involving all sales collateral, reports, promotional materials, and market strategies.
• NACE INTERNATIONAL, Houston, Texas, Domestic Training Coordinator - United States and Canada, 07/01/14, 08/01/15, Coordinated all aspects of course logistics: scheduling, instructor procurement, contracts, instructor travel arrangements, lab and venue booking, and required transportation., Finalized all paperwork: work orders, packing lists, contracts, enrollments, and cancellations., Retained records in CRM: customer records, contract pricing, course set up, packing lists, instructor work orders, contracts, and course correspondence., Organized meeting logistics: planned and booked meeting spaces, and ordered equipment, food, and beverages., Oversaw registrations and intervened with enrollment concerns while managing cancellations when they occurred., Prepared and negotiated client contracts., Confirmed in-house contracts were signed, countersigned, and deposits were received before course start date., Directed all communication with instructors; checked instructor briefing packets were accurate, and instructors were aware of all logistics pertaining to their pending course(s)., Responded to all inquiries on classes or certifications., Resolved financial items, initiating invoice payments for all course services, and completing the following: instructor payments, received in-house payments, and invoices for shipments, transportation, food and beverage, and facilities.
• NACE INTERNATIONAL, Houston, Texas, Administrative Assistant II, 08/01/12, 07/01/14, Working in a fast-paced cross-functional setting, prepared documents, financial reports, and organized data in databases., Collaborated with Marketing Coordinators on producing and ordering marketing materials., Acted on behalf of absent Supervisors in approving decisions, requests, costs, and recommendations.