Claudia Barinaga

• Implemented creative solutions for overcoming common obstacles encountered during the sales process.
• Listened to customer needs to identify and recommend best products and services.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Recognized security risks to properly handle situations.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Managed customer relationships by providing timely responses to inquiries and requests.
• Recruited, hired and trained new hires to optimize profitability.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Negotiated complex contracts with corporate clients while maintaining profitability objectives.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Identified customer needs by asking questions and advising on best solutions.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Developed strong partnerships with vendors for sourcing competitively priced inventory items.
• Exceeded department expectations for productivity and accuracy levels.
• Organized events such as webinars, seminars, and conferences to promote products and services.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Contacted customers about potential service upgrades, new services and account changes.
• Assisted customers with inquiries regarding products and services through phone, email, and chat.
• Answered incoming calls promptly and professionally within company standards.
• Took special orders in person and over telephone, generating additional revenue every month.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Ensured compliance with applicable laws when dealing with customers.
• Collected deposits or payments and arranged for billing.
• Created reports detailing customer interactions for management review.
• Monitored customer feedback through surveys and other methods for quality assurance purposes.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Investigated and solved routine and complex customer issues to earn repeat business.
• Surpassed sales goals through implementation of successful marketing strategies.
• Managed high-volume of inbound and outbound customer calls.
• Provided technical support over the phone when needed.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Resolved customer complaints quickly and efficiently.
• Mentored junior team members and managed employee relationships.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Worked effectively in team environments to make the workplace more productive.

• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's
needs yourself
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient forms as well as copies of our office policies and legally
required documents
• Process payments from patients for co-pays and uninsured visits
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for offsite
services.
• Provide patients with support and guidance as needed