Claudia Bartley
Panama City,FL
Summary
Results-driven Shift Manager with strong customer service and team-building skills. Proven adaptability in fast-paced environments, effectively managing operations and enhancing team performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shift Manager
AAFES Exchange Services
Tyndall AFB , FL
05.2021 - Current
- Oversaw daily operations and staff performance in retail environment.
- Managed inventory levels to ensure optimal product availability on sales floor.
- Trained and mentored team members on customer service standards.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Developed positive working relationships with staff, customers, and vendors to enhance team collaboration and service quality.
- Provided coaching and guidance to team members to enhance their performance.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Organized special events such as holiday sales or promotional campaigns.
- Delegated work to staff, setting priorities and goals.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Collaborated with company departments to align branding efforts and improve strategic product placement.
Beauty Salon Owner
Joana's Beauty Salon
Comayagua, Honduras
08.2004 - 05.2020
- Managed daily salon operations and ensured a welcoming environment for clients.
- Oversaw scheduling and appointment management to improve client satisfaction and service accessibility.
- Directed staff training sessions to improve service quality and product knowledge.
- Hired, trained, and evaluated staff to uphold high service standards and foster a skilled team.
- Established client relationships through personalized consultations and follow-ups.
- Handled inventory management, including ordering and tracking beauty supplies.
- Implemented health and safety protocols to maintain a clean salon environment.
- Performed administrative duties such as payroll processing and bookkeeping activities.
- Coordinated community events to strengthen local relationships and elevate salon presence.
- Organized special events such as product launches or holiday promotions.
- Provided hands-on instruction on proper techniques for skincare treatments, makeup application, hair styling.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Collaborated with colleagues from similar businesses to exchange ideas related to marketing strategies or operational efficiencies.
- Designed attractive displays to showcase products available at the salon.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
Educator in the field of Cosmetology & Beauty
Inst. Las Americas
Siguatepeque, Honduras
01.2007 - 12.2019
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Developed engaging lesson plans tailored to diverse learning styles, enhancing student participation.
- Implemented assessment tools to evaluate student progress, enabling personalized learning approaches.
- Assessed student progress regularly through formal and informal assessments.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Organized activities and resources to promote student engagement in learning.
- Integrated multimedia tools such as videos, slideshows, and audio recordings into lessons.
- Facilitated workshops for parents on child development, providing strategies to support children's educational growth.
- Organized and led educational activities to engage students and foster learning. that promote community involvement and support.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Collaborated with colleagues to share best practices in teaching methods.
- Managed and organized class records and reports.
- Maintained accurate records of student attendance, grades, test scores.
- Created and modified various teaching documents using Microsoft Office and PowerPoint.
- Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
- Organized field trips to enhance learning experiences for students.
Educator in the field of Cosmetology & Beauty
Vision World Child sponsorship
Intibuca, HN
03.2019 - 10.2019
- Implemented innovative teaching methods, increasing student engagement and participation.
- Developed engaging lesson plans for diverse student needs and learning styles.
- Facilitated classroom discussions, fostering critical thinking and enhancing communication skills among students.
- Provided individualized instruction to meet the needs of all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Assessed student performance through tests, quizzes and other assessments.
- Incorporated educational videos during lessons to enhance understanding, lectures and moderated discussions to engage students during class.
- Collaborated with colleagues to create a cohesive curriculum across grade levels.
- Mentored new teachers, providing guidance on best practices and classroom management strategies.
- Organized extracurricular activities to foster student teamwork and leadership skills.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Cultivated strong relationships with students, parents, and teaching staff to create a supportive learning environment.
Education
License Esthetician - Facial, Massage, Wax, Makeup skin care
The Arts of The Skin
Panama City, FL10-2025
Cosmetology Professional - Beauty & Cosmetology
Academy La Creation
Comayagua12-2003
High School Diploma -
Inst Leon Alvarado
Honduras CA12-1998
Skills
- Customer service
- Team building
- Inventory management
- Shift leadership
- Handling customer complaints
- Health and safety
- Makeup application
- Delegating work
- Staff motivation
- Interpersonal skills
- Sales strategies
- Hiring and recruiting
- Opening and closing procedures
- Energetic and enthusiastic
- Decision-making
- Performance reviewing
- Schedule management
- Workplace safety
- Adaptable to changing demands
- Problem-solving aptitude
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
Esthetician License
Accomplishments
Top performance Awards 2021
Timeline
Shift Manager
AAFES Exchange Services
05.2021 - Current
Educator in the field of Cosmetology & Beauty
Vision World Child sponsorship
03.2019 - 10.2019
Educator in the field of Cosmetology & Beauty
Inst. Las Americas
01.2007 - 12.2019
Beauty Salon Owner
Joana's Beauty Salon
08.2004 - 05.2020
License Esthetician - Facial, Massage, Wax, Makeup skin care
The Arts of The Skin
Cosmetology Professional - Beauty & Cosmetology
Academy La Creation
High School Diploma -
Inst Leon Alvarado