Claudia J Blanco
Orange,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient and family member a positive and memorable experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Care Navigator
Senior Doc
Santa Ana, CA
05.2024 - Current
- Conducts outreach to patients to introduce the new Medicare GUIDE Model, and assist them with submitting the Zarit Caregiver Burden Assessment.
- Provides guidance to primary contacts or POAs on medical needs, medication reconciliation, and updates Salesforce CC360 and Tebra patient medical records, and eligibility verification through different private insurance companies, as well as Cal-Optima and Noridian/Medicare.
Concierge
Oakmont of Orange
Orange, CA
01.2024 - 05.2024
- Company Overview: Assisted Living and Memory Care.
- Handling phone calls, welcoming guests, compiling incident reports, managing mail correspondence, assisting and redirecting memory care residents, and ensuring the cleanliness of the front lobby.
Stay At Home Mom
09.2009 - 01.2024
Medical Front Office Assistant
Universal Care Medical Group
Santa Ana, CA
07.1999 - 06.2009
- Handling incoming phone calls, warmly greeting patients, efficiently checking in patients, managing appointment scheduling, conducting medical records auditing and preparation, verifying insurance eligibility, and ensuring smooth clinic operations by opening and closing the clinic.
Education
Diploma -
Santa Ana High School
Santa Ana01.1998
Skills
- Appointment scheduling
- Insurance verifications
- Referral verification
- Patient registration
- Reminder calls
- Telephone etiquette
- HIPAA guidelines
- Mail management
- Co-payment collection
- Records maintenance
- Microsoft office
- EMR / EHR
- Medical charting
- Billing support
- Medical receptionist experience
- Patient check-in and check-out
Certification
- Medical Assistant Back Office, 08/01/98, Central Orange County Career Technical Education Partnership (CTEp), Santa Ana Unified School District
- Medical Front Office, 08/01/98, Central Orange County Career Technical Education Partnership (CTEp), Santa Ana Unified School District.
Timeline
Care Navigator
Senior Doc
05.2024 - Current
Concierge
Oakmont of Orange
01.2024 - 05.2024
Stay At Home Mom
09.2009 - 01.2024
Medical Front Office Assistant
Universal Care Medical Group
07.1999 - 06.2009
Diploma -
Santa Ana High School
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