Claudia Castro
Miami Lakes ,USA
Summary
Results-driven sales and administrative professional with expertise in business development and client relationship management. Proven track record in identifying growth opportunities and establishing long-term partnerships that enhance revenue. Proficient in managing complex administrative tasks and leading cross-functional projects to successful completion. Seeking an outside sales position that utilizes strong communication skills and a commitment to relationship building.
Overview
5
5
years of professional experience
Work History
Executive Office Administrator
Fortun Insurance Company
Coral Gables, FL
05.2025 - Current
- Supported executive leadership in daily operations to ensure seamless office functionality.
- Coordinated meetings and managed executive calendars, ensuring professional client communications.
- Assisted in crafting client proposals and sales presentations, facilitating new business acquisition.
- Oversaw CRM updates and maintained precise sales and client records.
- Collaborated with sales teams to identify cross-selling opportunities and follow up on leads.
- Managed vendor relationships and negotiated service contracts to enhance value.
- Handled confidential information with discretion, ensuring compliance with regulations.
Customer Success Manager / Office Coordinator
Atlantic Men's Clinic
Coral Gables, FL
10.2022 - 04.2025
- Led onboarding for new clients, ensuring seamless integration into services and high satisfaction rates.
- Coordinated staff schedules, patient appointments, and prescription orders to maximize efficiency.
- Trained and onboarded new employees, standardizing processes for consistent service delivery.
- Administered patient procedures with a high degree of care and compliance.
- Increased customer retention through proactive follow-up and personalized service.
Treatment Coordinator
Spine Chiropractic Center
Doral, FL
09.2020 - 10.2022
- Managed patient treatment plans, scheduling, and billing processes with accuracy and efficiency.
- Conducted reassessments and adjusted treatment plans to meet patient needs.
- Served as primary point of contact for new patients, providing tours and answering questions.
- Improved patient satisfaction by addressing concerns promptly and effectively.
Marketing / Sales Manager
XSUN Window Film
Miami, FL
08.2020 - 08.2020
- Developed and executed marketing strategies that expanded market reach and increased revenue.
- Built and maintained strong client relationships, resulting in repeat business and referrals.
- Delivered compelling sales presentations and proposals to prospective clients.
- Coordinated with operations to ensure timely project completion and customer satisfaction.
Education
High School - undefined
Miami Lakes Senior High School
Hialeah, FLSkills
- Sales and business development
- Lead generation and prospecting
- Customer acquisition and account management
- Consultative selling and negotiation
- Sales presentations
- Market research and outreach
- Event coordination and social media marketing
- Campaign development and branding
- Client relationship management
- Customer retention and needs assessment
- Conflict resolution and upselling
- CRM management (Salesforce)
LANGUAGES
English – Fluent
Spanish – Fluent
TECHNOLOGY
- Microsoft Office Suite
- Salesforce
- EHR
- AMD
Timeline
Executive Office Administrator
Fortun Insurance Company
05.2025 - Current
Customer Success Manager / Office Coordinator
Atlantic Men's Clinic
10.2022 - 04.2025
Treatment Coordinator
Spine Chiropractic Center
09.2020 - 10.2022
Marketing / Sales Manager
XSUN Window Film
08.2020 - 08.2020
High School - undefined
Miami Lakes Senior High School