Claudia Ceballos

• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
• Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
• Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
• Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
• Calculated quotes and educated potential clients on insurance options.
• Managed tax submissions and made sure all information complied with regulations.
• Maintained strict compliance with all federal, state, and local tax laws while preparing client returns.

Managed the accounting and administrative side of fish purchases from the fishing fleet. Sets up and maintains fisher and tender accounts, processes fish tickets (E-Landings), enters charges and issues payment. Uploads fish ticket data into Northscope, the accounting system used at the plant. Reviews tickets for accuracy (weights, species, fishing area, gear type, etc.).

• Created internal reports related to fish purchases.
• Assisted with plant traces and audits.
• Helped with front desk office duties such as answering the phone and radio, greeting and running office errands as needed.

Worked closely with fishermen.

• Responsible for keeping records of the Tender Log Book as well as expedite parts and fleet runners around town. Record, and distribute packages (mail and pickups) to the airport, plant, and to tenders to transport to the fishing grounds.
• Provided exceptional support and service when addressing our fishermen inquiries or concerns via radio, phone calls or email correspondence. Responsible for providing important information such weather updates as well as openers and tender locations vía radio and text messaging.
• Provided exceptional support and service when addressing our fishermen inquiries or concerns via radio, phone calls or email correspondence.
• Manage marine VHF radios.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assist in varied ways to ensure and expedite all needs deemed necessary for the Fleet Team.
• Reported to senior management on organizational performance and progress toward goals.
• Maintain flight schedules for inbound and outbound freight.
• Worked closely with Office Manager with tasks assigned.

• Responsible to review emails and become familiar with the specifics of the fish opening, including Stat Area, and date of opening.
• Assisted with validation of fish ticket information transferred from ELandings system and all aspects of payroll, data entry, fish ticket entry, fisher accounting.
• Assisted with data entry detailed instructions to ensure there are no errors on tickets and all fishermen signed off on their fish tickets as well.
• Expert on eLandings and tLandings – fish ticket systems.
• Responsible for creating and sending the weekly report to Fish and Game in timely matter.
• Other duties assigned up on request.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process fishermen requests.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Review fish tickets for complete and accurate information.
• Enter/Upload fish ticket information into the eLandings system.
• Performs other similar or related duties as requested or assigned by Office Manager.