Claudia Chavez
Aurora
Summary
An organized, hardworking, dependable, and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking an opportunity to enhance abilities and learn new skills while contributing to the company's growth.
Overview
15
15
years of professional experience
Work History
Receptionist
Napleton Westmont Porsche
Westmont
07.2025 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed incoming mail and packages, distributing them promptly to staff.
- Processed customer payments using point-of-sale terminal according to company policies and procedures.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Entered invoice totals into accounting software
Client Service Representative
Advantage Acura of Naperville
Naperville
10.2020 - 07.2025
- Accurately processed payments and issued receipts
- Posted payments into accounting
- Resolved inquiries and directed calls, boosting service efficiency
- Maintained organized records and prepared reports, ensuring financial accuracy
- Conducted daily financial reconciliation with perfect cash handling accuracy
- Mentored new team members in financial procedures and customer service protocols, enhancing departmentwide operational efficiency
- Managed clerical tasks, improving operational efficiency
- Calculated precise technician payroll and systematic processing of loaner vehicle documentation
- Built strong client relationships through rewards program enrollment, information updates
- Entered new vehicle data into vehicle tracker software
- Posted journal entries into accounting for gas expenses on vehicles.
- Recorded sold vehicle information into police book
Client Service Representative
Continental Acura of Naperville
Naperville
07.2016 - 10.2020
- Processed payments and issued receipts, ensuring accuracy and compliance
- Resolved customer complaints efficiently, enhancing satisfaction
- Balanced cash drawers, maintaining financial integrity
- Managed clerical tasks, improving operational efficiency
- Facilitated seamless customer service operations by handling multi-line phone systems, resolving client concerns, and maintaining accurate financial records
Sales Associate
Kate Spade
Aurora
10.2013 - 04.2020
- Managed inventory and displayed merchandise, boosting visual appeal and sales
- Processed transactions efficiently, maintaining accuracy in cash and credit handling
- Drove personalized sales strategies and built lasting client relationships through targeted outreach, enhancing customer satisfaction and retention at Kate Spade's retail operations
- Trained team members, elevating service quality and operational efficiency
- Built strong customer relationships through attentive service, detailed product knowledge, and efficient transaction processing, while maintaining store standards.
- Provided product information and clarified store policies, improving customer satisfaction.
- Partnered with team members to ensure optimal store presentation, restocking efficiency, and seamless customer service during high-traffic periods
- Managed point-of-sale transactions accurately while handling multiple customer inquiries during peak holiday shopping periods
- Restocked shelves as needed to ensure sufficient inventory levels.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Conducted inventories on a regular basis to track stock levels.
- Ticketed, arranged and displayed merchandise to promote sales.
Sales Associate
Tommy Hilfiger
Aurora
05.2011 - 10.2013
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Seasonal Sales Associate
Gap Outlet
Aurora
10.2010 - 12.2010
- Helped customers find specific products, answered questions, and offered product advice.
- Ensured cleanliness and organization of the sales area daily.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Some College (No Degree) - Business Administration
Northern Illinois University
Dekalb, IL01-2021
Associates of Science -
Waubonsee Community College
Aurora, IL12.2017
High School Diploma -
East Aurora High School
Aurora, IL05.2012
Skills
- Customer Service
- Cash Handling
- Data Entry
- CDK Global
- Microsoft Office
- Inventory Management
- Sales
- Client Relations
- Payment Processing
- Conflict Resolution
- Time Management
- Team Leadership
- Organizational Skills
- Problem Solving
- Process Improvement
- Microsoft Excel
- Communication
- POS
- Workflow Optimization
- Customer Retention
- Basic accounting
- Spreadsheet tracking
Languages
- English
- Spanish
Timeline
Receptionist
Napleton Westmont Porsche
07.2025 - Current
Client Service Representative
Advantage Acura of Naperville
10.2020 - 07.2025
Client Service Representative
Continental Acura of Naperville
07.2016 - 10.2020
Sales Associate
Kate Spade
10.2013 - 04.2020
Sales Associate
Tommy Hilfiger
05.2011 - 10.2013
Seasonal Sales Associate
Gap Outlet
10.2010 - 12.2010
Some College (No Degree) - Business Administration
Northern Illinois University
Associates of Science -
Waubonsee Community College
High School Diploma -
East Aurora High School