CLAUDIA CHAVEZ
Katy,Texas
Summary
Experienced and culturally competent Case Manager and Freelance Lawyer with over a decade of experience providing holistic support to migrant families, vulnerable populations, and clients in civil, business, and child welfare matters. Skilled in crisis intervention, program evaluation, and client advocacy, with a strong interdisciplinary background in Sociology and Law. Proven ability to coordinate essential services, including housing, mental health, and legal support, while ensuring compliance with federal and state guidelines. Experienced in working with international organizations such as UNHCR, offering in-depth knowledge of refugee protection, resettlement processes, and trauma-informed care. Adept at navigating multicultural and high-pressure environments to deliver impactful case management. Bilingual (English/Spanish) with excellent communication, documentation, and interpersonal skills, providing comprehensive and culturally sensitive solutions to meet diverse client needs.
Overview
16
16
years of professional experience
Work History
Case Manager
Cherokee Federal
07.2024 - Current
- Managed a caseload of 100+ families, ensuring 100% compliance with federal and state guidelines
- Facilitated access to essential resources including housing, healthcare, and legal services, achieving a 90% client satisfaction rate
- Provided immediate crisis intervention services, connecting clients to emergency resources within 24 hours
- Delivered trauma-informed care to displaced families, addressing emotional and psychological needs through individualized service plans
- Streamlined case documentation processes, reducing reporting time by 20% and ensuring audit compliance
- Conducted comprehensive intake assessments and tailored service plans to meet client housing, legal, and mental health needs
- Collaborated with multidisciplinary teams, including social workers, mental health professionals, and legal advisors, to provide holistic support
Case Manager
Favorite Staffing
10.2022 - 05.2024
- Spearheaded service coordination for residents, including housing, health, and legal support, effectively managing high-pressure situations
- Developed and evaluated programs to improve client outcomes, resulting in a 15% increase in service efficiency
- Provided trauma-informed care and client advocacy, ensuring culturally sensitive support for diverse populations
- Implemented a client feedback system to evaluate program effectiveness, leading to actionable improvements in service delivery
- Conducted resident intakes and provided individual counseling, enhancing community support systems
Youth Care Worker
Krucial Staffing
01.2022 - 04.2022
- Managed emergency care for unaccompanied minors, demonstrating adaptability in high-pressure environments
- Facilitated cultural and language education, providing Spanish-English interpretation services
- Built rapport and maintained trust with vulnerable unaccompanied children through culturally sensitive communication
- Uphold HIPAA compliance and confidentiality standards, ensuring sensitive information protection
Youth Care Worker
Wyoming National Logistics
08.2021 - 12.2021
- Administered comprehensive intake services and ensured access to legal counsel for refugee and migrant youth
- Championed Diversity, Equity, and Inclusion principles, tailoring services to the cultural and linguistic needs of minors
- Responded promptly to crisis situations, de-escalating conflicts and providing emotional support to at-risk youth
- Maintained strict confidentiality and adhered to HIPAA standards, protecting client privacy
Freelance Lawyer
01.2009 - 06.2018
- Provided expert legal counsel in civil, business, and child welfare matters
- Prepared and reviewed legal documents, ensuring compliance with applicable regulations
- Conducted legal research and analyzed case precedents to support litigation strategies
- Interpreted laws, rulings, and regulations for individuals and businesses
Community Service Assistant
United Nations High Commission for Refugees (UNHCR)
08.2012 - 08.2013
- Developed and implemented a resource referral program, increasing service efficiency by 20%
- Designed and conducted gender-based violence awareness workshops, enhancing community engagement and protection outcomes
- Applied international and national laws in protection-related programming, supporting vulnerable populations
Project Coordinator
08.2009 - 05.2012
- Designed and led workshops on child protection and safeguarding for parents and school staff
- Coordinated communication campaigns on child protection and implemented safeguarding protocols within the school
- Represented the school in legal matters before government agencies to ensure the protection of children and adolescent
Education
Bachelor of Science - Sociology
University of Zulia
Zulia, Venezuela12.2008
Bachelor of Science - Law
Dr. Rafael Belloso Chacin University
Zulia, Venezuela11.2008
Skills
- Written communication
- Oral communication
- Conflict management
- Empathetic leadership
- Crisis intervention
- Client advocacy
- Trauma-informed care
- Mental health support
- Social services coordination
- Case documentation and reporting
- Program development
- Cultural awareness
- Windows
- Microsoft Office (Excel, Word, Outlook)
- Problem-Solving
- Problem solving under pressure
- Resource connection and referral
- Intake assessment
- Documentation
- Flexibility
- Adaptability
Locations
- Houston, Houston, TX
- Chicago, Chicago, IL
- Carrizo Springs, Carrizo Springs, TX
- Fort Bliss, Fort Bliss, TX
- Maracaibo, Maracaibo, Zulia
- Venezuela, Venezuela
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Case Manager
Cherokee Federal
07.2024 - Current
Case Manager
Favorite Staffing
10.2022 - 05.2024
Youth Care Worker
Krucial Staffing
01.2022 - 04.2022
Youth Care Worker
Wyoming National Logistics
08.2021 - 12.2021
Community Service Assistant
United Nations High Commission for Refugees (UNHCR)
08.2012 - 08.2013
Project Coordinator
08.2009 - 05.2012
Freelance Lawyer
01.2009 - 06.2018
Bachelor of Science - Law
Dr. Rafael Belloso Chacin University
Bachelor of Science - Sociology
University of Zulia