Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CLAUDIA CIPRIANI

Thousand Oaks,CA

Summary

In 2 years, I have become an experienced Account Manager and Account Changes/Onboarding Specialist with a proven track record in building and maintaining strong client relationships. I have managed multiple client accounts simultaneously and thrive in fast-paced, deadline-driven environments while providing a white glove service.

Overview

5
5
years of professional experience

Work History

Account Changes/Onboarding Specialist

POS360
02.2023 - 10.2023
  • Maintaining accurate records of customer account changes and onboarding activities
  • This includes updating relevant databases or CRM systems, verifying documentation, and ensuring compliance with internal policies and procedures
  • Assisting in the onboarding process for new clients by providing guidance and support
  • Working closely with partnerships such as Uber, Doordash, Grubhub and Drily
  • Identifying opportunities to streamline and improve account changes and onboarding procedures
  • Collaborating with cross-functional teams to implement process enhancements and drive customer satisfaction.

Associate Account Manager

POS360
01.2022 - 02.2023
  • Partnering with Account Managers to understand clients' goals, objectives, and challenges, and assisting in developing effective strategies to address them
  • Regularly communicating with clients to provide updates on their accounts, address concerns, and ensure their overall satisfaction
  • Building and maintaining strong client relationships by being responsive, proactive, and providing excellent customer service
  • Assisting with administrative tasks, such as managing client contracts, updating contact information, and maintaining client records.

Administrative Assistant

POS360
05.2021 - 01.2022
  • Drafting, editing, and proofreading various materials, including emails, reports and presentations
  • Schedule and organize client and internal meetings for CEO
  • Maintain office inventory supplies and equipment
  • Assist in high-priority projects with time-sensitive deadlines
  • Coordinated company events, fostering team building and boosting overall morale.

Social Media Internship

CSUN Athletics Department
03.2019 - 02.2020
  • Created compelling social media content and provided sports event coverage that adheres to the school team's identity
  • Single-handedly managed and oversaw day-to-day operations on the school team's social media presence on Instagram
  • Created and iteratively tested different types of content- engaging a passionate audience of sports fans and determining what drives the most engagement.

Education

Bachelor of Arts - Communication Studies

California State University of Northridge
Northridge, CA
05.2020

Communication Studies -

Moorpark College
Moorpark, Ventura County
05.2018

Skills

  • Project management
  • Organizational skills
  • Relationship building
  • Team collaboration
  • Customer service
  • Problem-solving
  • Interpersonal skills
  • Time management
  • Adobe Creative
  • Adaptability
  • CRM Systems (JIRA, Monday)
  • Self-motivation

Languages

Spanish
Native or Bilingual

Timeline

Account Changes/Onboarding Specialist

POS360
02.2023 - 10.2023

Associate Account Manager

POS360
01.2022 - 02.2023

Administrative Assistant

POS360
05.2021 - 01.2022

Social Media Internship

CSUN Athletics Department
03.2019 - 02.2020

Bachelor of Arts - Communication Studies

California State University of Northridge

Communication Studies -

Moorpark College

Similar Profiles

CREATE PROFILE
CLAUDIA CIPRIANI