Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Claudia Contreras

Claudia Contreras

Wildomar,CA

Summary

Hardworking Account Manager with twenty years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Skilled Sales Assistant bringing 25 years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Ready to grow commercial sales through application of social media marketing..

Overview

17
17
years of professional experience

Work History

Business Performance Advisor

Insperityretail
Corona
11.2023 - Current
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Developed and implemented sales strategies to increase market share.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Implemented process changes to streamline sales department workflow.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Account Manager

Nexeo Solutions
Murrieta, CA
11.2021 - 11.2023
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Listened to customer needs to identify and recommend best products and services.
  • Performed gap analyses between current state of operations versus desired outcomes; developed corrective action plans as needed.
  • Recognized areas requiring additional resources or personnel adjustments; proposing appropriate solutions.

Branch Manager

Wells Fargo
Murrieta, CA
04.2007 - 09.2020
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Grew business banking relationships through proactive outreach.

Education

Bachelor of Science - Business Administration

South University
Savannah, GA

Skills

  • Verbal and Written Communication
  • Customer Service
  • Account Management
  • Performance Evaluations
  • Relationship Building
  • Business Development
  • Cross-Functional Collaboration
  • Project Management
  • Event Planning

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by average of 10-25% in 17 years.
  • Promoted from to Customer Service agent 2 to Account Manager, in less than 12-months.
  • Drove 35% improvement in 3-4 months and increased profits by 17% through aggressive strategic thinking and relationship building.

References

  • Jonay Cordeiro - VP Employee Banking Relationship Manager - Banc of California - Former Manager - 951-834-3784
  • Monique Payan - Business Banking Relationship Manager - Fifth Third Bank - Former partner - 951-533-7674

Timeline

Business Performance Advisor

Insperityretail
11.2023 - Current

Account Manager

Nexeo Solutions
11.2021 - 11.2023

Branch Manager

Wells Fargo
04.2007 - 09.2020

Bachelor of Science - Business Administration

South University

Similar Profiles

CREATE PROFILE
Claudia Contreras