CLAUDIA CORDOVA
Healthcare Professional
La Puente,CA
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail. Recognized BEE Award Winner for excellence in patient service
Overview
16
16
years of professional experience
Work History
Patient Access Representative III
City Of Hope National Medical Center
Duarte, CA
11.2021 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Providing excellent customer service by promptly answering patient inquiries.
- Facilitated communication between patients and various departments and staff.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical records.
- Manage over 40 calls per day, coordinating appointments
Administrative Assistant Temp
City Of Hope National Medical Center
Duarte, CA
01.2020 - 10.2021
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Completed reports, logs, and records managing databases and updated spreadsheets for Supportive Care Department
- Assisted coworkers and staff members with special tasks on daily basis.
Front Office Medical Assistant
Select Medical
Irwindale, CA
08.2012 - 06.2018
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
Assistant Manager of Operations
Healthpointe Medical Group
Garden Grove, CA
04.2009 - 03.2012
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated with Senior Manager to resolve operational issues and promotional activities
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Diploma - Medical Assistant
1995
- Dean's List 1995
- Ranked in Top 98% of class
Skills
- Administrative and Clerical Support
- EMR Systems
- Organize Community Support
- Critical Thinking Skills
- Patient Information Management
- Word Processing
- Forms and Spreadsheet Creation
- Critical Thinking Skills
- Coordinate Referrals
- Epic Software
Timeline
Patient Access Representative III - City Of Hope National Medical Center
11.2021 - Current
Administrative Assistant Temp - City Of Hope National Medical Center
01.2020 - 10.2021
Front Office Medical Assistant - Select Medical
08.2012 - 06.2018
Assistant Manager of Operations - Healthpointe Medical Group
04.2009 - 03.2012
United Education Institute - Diploma, Medical Assistant
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