Iliana Engstrom
Modesto,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Patient Access Representative III
Enloe Health
02.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and providing prompt assistance during bedside registration process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Legal Research Assistant
Community Legal Information Clinic
04.2019 - 08.2020
- Conducted extensive legal research on various topics under supervision of supervising attorneys.
- Maintained up-to-date knowledge of relevant laws.
- Worked one-on-one in Butte County Jail with inmates to assist them in understanding their legal and criminal cases while maintaining confidentiality.
Department Director
The Community Legal Information Clinic
04.2019 - 08.2020
- Secured resources needed for department success by hosting and organizing fundraisers and outreach events.
- Hired, scheduled and oversaw 12-14 interns.
- Led weekly department meetings.
Intern
The Community Legal Information Clinic
01.2019 - 04.2019
- Conducted research on case law, criminal legislation, and provided relevant case information for Butte County Jail Inmates via mail correspondence.
Education
Bachelor of Science - Criminal Justice
California State University - Chico
Chico, CA12.2021
Skills
- Self-Directed
- Quality Assurance
- Organization with attention to detail
- Active Listening
- Clerical Support, record keeping, scheduling and communication
- Multitasking
- Ability to manage and de-escalate difficult situations
- Fluent in English and Spanish
- Calm and Professional bedside manner
- Works well with others and in diverse clinical setting
- Microsoft office and EPIC experience
- Ability to adapt and grasp new concept quickly
Timeline
Patient Access Representative III
Enloe Health
02.2023 - Current
Legal Research Assistant
Community Legal Information Clinic
04.2019 - 08.2020
Department Director
The Community Legal Information Clinic
04.2019 - 08.2020
Intern
The Community Legal Information Clinic
01.2019 - 04.2019
Bachelor of Science - Criminal Justice
California State University - Chico
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