Claudia Cruz
Salt Lake City,UT
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
33
33
years of professional experience
1992
1992
years of post-secondary education
Work History
Store Manager
Extramile
Taylorsville, UT
07.2018 - 04.2024
- Supervised daily store operations and maintained inventory levels.
- Trained and mentored staff on customer service standards.
- Implemented visual merchandising strategies to enhance product displays.
- Conducted regular audits to ensure compliance with company policies.
- Managed scheduling and payroll for team members efficiently.
- Developed and enforced safety procedures for staff and customers.
- Resolved customer complaints promptly to enhance satisfaction.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
Maverik Bakery Manager
Salt Lake City, UT
08.2015 - 06.2018
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated product ordering for optimal stock availability.
- Trained and supervised staff to enhance customer service and operational efficiency.
- Conducted regular staff meetings to communicate updates and encourage teamwork.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Warehouse Manager/Picker Packer
Diamond Rental
Salt Lake City, UT
09.2012 - 08.2015
- Supervised staff to maintain safety standards and promote a positive work environment.
- Trained new employees on warehouse procedures and safety protocols.
- Coordinated shipping and receiving processes to ensure timely order fulfillment.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
Airport Dispatcher/Warehouse Worker
Dynair
Inglewood, CA
08.1991 - 07.1998
- Maintained accurate records of dispatch activities and driver performance.
- Reviewed and processed incoming orders to ensure accurate dispatching.
- Maintained detailed logs of dispatch activities for record-keeping purposes.
- Worked closely with transportation supervisor to dispatch and assign loads.
Education
Inglewood High School
Inglewood, CASkills
- Inventory management
- Visual merchandising
- Customer service
- Staff training
- Compliance auditing
- Payroll administration
- Team leadership
- Time management
- Problem solving
- Effective communication
- Cash management
- Store displays
- Promotional planning
- Team motivation
- Employee scheduling
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Store Manager
Extramile
07.2018 - 04.2024
Store Manager
Maverik Bakery Manager
08.2015 - 06.2018
Warehouse Manager/Picker Packer
Diamond Rental
09.2012 - 08.2015
Airport Dispatcher/Warehouse Worker
Dynair
08.1991 - 07.1998
Inglewood High School