Claudia Dacosta
Chambersburg,Pennsylvania
Summary
Motivated Hotel Front Desk Clerk providing outstanding customer service and administrative support. Possess exceptional problem-solving skills and resolve customer inquiries and complaints in timely manner. Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
20
20
years of professional experience
Work History
Hotel Front Desk Receptionist
Hampton Inn By Hilton
08.2021 - Current
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Balanced accounts
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Computed guest billings and posted charges to room accounts.
Administrative Assistant
Bauman Metal
10.2010 - 08.2014
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Performed research to collect and record industry data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
Administrative Assistant
ChemTech Consultants
04.2004 - 08.2010
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained databases to track and record customer data.
Education
Associate of Arts - Liberal Arts And General Studies
Union County College
Cranford, NJCertification - Massage Therapy
Sommerset School of Massage Therapy
Somerset, NJHigh School Diploma -
Elizabeth High School
Elizabeth, NJSkills
- Greeting guests
- Supply stocking
- Multi-line phone systems
- Correspondence management
- Cash transactions
- Administrative skills
- Hospitality services
- Conflict management
- Organizational skills
- Conflict resolution
- Working collaboratively
- Front Desk Operations
- Customer Accounts Management
- Administrative Support
- Coordinating Reservations
Timeline
Hotel Front Desk Receptionist
Hampton Inn By Hilton
08.2021 - Current
Administrative Assistant
Bauman Metal
10.2010 - 08.2014
Administrative Assistant
ChemTech Consultants
04.2004 - 08.2010
Associate of Arts - Liberal Arts And General Studies
Union County College
Certification - Massage Therapy
Sommerset School of Massage Therapy
High School Diploma -
Elizabeth High School
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