Claudia De La Torre
Rialto,CA
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication skills and exceptional customer relations, consistently achieving company objectives. Dependable and detail-oriented, adept at managing multiple tasks and priorities effectively. Committed to continuous learning and professional growth.
Overview
10
10
years of professional experience
Work History
Store Manager
Forever 21
Montclair, California
10.2022 - 04.2025
- Implemented strategies to enhance store operations and meet sales targets.
- Maintained stockroom organization to ensure product quality.
- Conducted audits to maintain compliance with company standards.
- Resolved customer complaints promptly and professionally.
- Oversaw inventory management and replenishment for optimal stock levels.
- Recruited, trained, and managed team of 20+ employees.
- Prepared work schedules and assigned specific duties to team members.
- Built relationships with key customers and mall management to grow business networks and locate new opportunities in mall advertisement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Reviewed sales and activity reports to measure productivity and goal achievement.
Visual Manager
Forever 21
West Covina, California
02.2018 - 10.2022
- Developed visual merchandising strategies to enhance customer engagement.
- Coordinated product displays to align with seasonal promotions and brand guidelines.
- Trained and managed team members on visual presentation standards and best practices.
- Analyzed store layouts to optimize product placement and flow for improved shopping experience.
- Collaborated with marketing teams to create cohesive in-store campaigns and promotions.
- Inspected merchandise for quality and presentation standards regularly throughout the store.
- Maintained inventory organization to support efficient restocking and replenishment processes.
- Worked closely with buyers on assortment plans for each season's trends and collections based on market research data provided by them.
- Reviewed store reports regarding sales performance against budget projections and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
Lead of Service
Forever 21
Jacksonville, NC
06.2015 - 02.2018
- Designed training programs for new hires.
- Fostered a positive work environment to motivate staff and encourage teamwork among employees.
- Organized special events such as job fairs, conferences, and holiday functions.
- Executed launch and provided training for company's credit card program in store.
- Identified training needs within the team and arranged appropriate development activities accordingly.
- Assessed and resolved technology problems in POS systems and back office computers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Education
Associate of Arts - Social And Behavioral Studies
Riverside City College
Riverside, CA06-2015
Skills
- Sales expertise
- Relationship management
- Effective communication
- Strategic planning
- Problem solving
- Coaching and mentoring
- Multitasking and organization
- Inventory management
- Time management
- Attention to detail
Timeline
Store Manager
Forever 21
10.2022 - 04.2025
Visual Manager
Forever 21
02.2018 - 10.2022
Lead of Service
Forever 21
06.2015 - 02.2018
Associate of Arts - Social And Behavioral Studies
Riverside City College