Hi, I’m
Claudia Depalma
Frenchville,PA
Summary
Energetically driven Front Desk Receptionist with a proven track record at Super 8 Hotel, excelling in guest relations and spreadsheet tracking. Demonstrated ability to resolve customer issues efficiently, enhancing satisfaction levels. Skilled in project management and correspondence drafting, contributing to streamlined operations and positive guest experiences.
Overview
5
years of professional experience
Work History
Super 8 Hotel
Front Desk Receptionist
01.2019 - 06.2024
Job overview
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Clearfield Area High SchoolClearfield, PA
Skills
- Project Management
- Spreadsheet tracking
- Correspondence drafting
- Guest Relations
Timeline
Front Desk Receptionist
Super 8 Hotel
01.2019 - 06.2024
Clearfield Area High School
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