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With over twenty years of customer service experience, I have developed a strong foundation in providing exceptional support to clients. Additionally, ten years of office support experience have honed my administrative skills and attention to detail. I also have over ten years of data entry experience, ensuring accuracy and efficiency in handling large volumes of information. Furthermore, over three years in the healthcare industry have equipped me with a solid understanding of medical terminology and the ability to navigate complex systems. Lastly, over five years in a high-volume call center have sharpened my communication skills and taught me how to thrive in a fast-paced environment.

 Developed strong analytical and problem-solving skills within high-paced tax preparation environment. Demonstrates proficiency in financial analysis, client consultation, and regulatory compliance. Seeking to transition these transferable skills to new opportunity, contributing to effective and efficient operations in dynamic setting. A customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. 

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in AutoClerk and Word, with friendly and decisive approach to resolving challenges. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

To enhance my educational and professional skills in a stable and outstanding workplace.

Claudia Fernandez

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