Claudia Fuentes
West Palm Beach,FL
Summary
Human resources professional with nearly five years of expertise in recruitment, employee relations, onboarding, investigations, and navigating both union and non-union environments.
Overview
10
10
years of professional experience
Work History
Human Resources Representative
Florida Crystals
South Bay, FL
01.2022 - 08.2026
- Coordinate recruiting activities and talent acquisition efforts, including job postings, candidate screening, interview coordination, onboarding, and new hire orientation.
- Coordinate and participate in job fairs, recruiting events, and community outreach initiatives to attract qualified candidates.
- Administer leave of absence programs, including FMLA requests, and provide employees with information regarding available benefits and resources.
- Assist with Open Enrollment and Benefits Administration, helping employees understand available benefit programs and enrollment options.
- Support investigations, disciplinary processes, grievance preparation, and documentation.
- Ensure compliance with company policies through policy implementation and training.
- Maintain accurate employee records and HR documentation while ensuring confidentiality and compliance with company policies.
- Schedule meetings, coordinate departmental communications, and assist with various HR projects and operational initiatives.
- Utilize HR systems including SAP, Employee Central, and Microsoft Office applications to support daily HR functions.
- Assisted with various operational tasks to support department functions.
Front Desk Receptionist
Heavenly Smiles
South Bay, Florida
01.2017 - 01.2018
- Greet and register new patients, ensuring compliance with office protocols to enhance patient experience.
- Answered and managed incoming calls, providing timely assistance to patients and improving communication flow.
- Assist patients to complete all necessary forms and documentation.
- Verify and update patient information.
- Confirm upcoming appointments and recalls.
- Checked daily appointments and no-shows to maintain accurate scheduling and optimize office operations.
Education
Bachelor of Arts - General Supervision and Management
Palm Beach State College
01-2024
Skills
- Talent acquisition
- Employee onboarding
- Benefits management
- Employee Relations
- Conflict Resolution
- Employee Engagement
- SAP, Employee Central (Success Factors), UKG
- Microsoft Office
Languages:
Bilingual (English & Spanish)
Timeline
Human Resources Representative
Florida Crystals
01.2022 - 08.2026
Front Desk Receptionist
Heavenly Smiles
01.2017 - 01.2018
Bachelor of Arts - General Supervision and Management
Palm Beach State College