Claudia Garay
El Monte,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Receptionist Administrator
Uptown Advisors
01.2018 - 04.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Dispatcher Coordinator
Expak Ground Inc
11.2010 - 03.2013
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of multiple fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel.
- Handled incoming emails and internal requests. Ensured they were responded in a timely manner.
Warehouse Clerk
Engineering Model Associates
07.2007 - 08.2009
- Completed cycle counts and monthly inventory.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Packed, weighed and shipped items per customer specifications.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree - Social Work
University of Phoenix
Diamond Bar, CAHigh School Diploma -
Mountain View High School
El Monte, CA06.2007
Skills
- Multi-Line Phone Operation
- Administrative Support
- Clerical Support
- Call Center Operations
- Customer Service
- Call Management
Timeline
Receptionist Administrator
Uptown Advisors
01.2018 - 04.2020
Dispatcher Coordinator
Expak Ground Inc
11.2010 - 03.2013
Warehouse Clerk
Engineering Model Associates
07.2007 - 08.2009
No Degree - Social Work
University of Phoenix
High School Diploma -
Mountain View High School