Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Gomez

Elsa,TX

Summary

Dynamic Customer Service Representative with a proven track record at Speridian Technologies, excelling in active listening and critical thinking. Enhanced customer satisfaction by streamlining service processes and training new team members. Proficient in data entry, maintaining accurate records to ensure effective follow-up and support.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Speridian Technologies
09.2022 - 03.2025
  • Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
  • Collaborated with team members to streamline service processes, enhancing overall customer experience.
  • Maintained detailed records of customer interactions in CRM system for improved service tracking and follow-up.
  • Trained new representatives on company policies and best practices, fostering a knowledgeable team environment.

Education

Teaching English as a Second Language

Complejo Educativo Colonia Rio Zarco
El Salvador, SA
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Speridian Technologies
09.2022 - 03.2025

Teaching English as a Second Language

Complejo Educativo Colonia Rio Zarco
Claudia Gomez