Claudia Gonzalez
San Benito,TX
Summary
Dedicated Certified Pharmacy Technician with expertise in medication preparation and customer service. Strong attention to detail and commitment to HIPAA compliance enhance patient education and satisfaction.
Overview
21
21
years of professional experience
Work History
Certified Pharmacy Technician
Su Clinica Familiar
Harlingen, TX
12.2019 - Current
- Prepared and dispensed medications accurately in compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory levels and ordering processes to ensure availability of medications.
- Educated patients on medication usage, side effects, and storage requirements to enhance adherence.
- Processed prescription orders efficiently using pharmacy management software to streamline operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
Certified Pharmacy Technician
HEB Pharmacy
Harlingen, TX
01.2005 - 12.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
Pharmacy Technician
South Texas Vo-Tech
Brownsville, TXHigh School Diploma -
San Benito High School
San Benito, TX05.2001
Skills
- Data entry
- Attention to detail
- HIPAA
- Customer service
- Professional telephone demeanor
- Team development
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Su Clinica Familiar
12.2019 - Current
Certified Pharmacy Technician
HEB Pharmacy
01.2005 - 12.2019
Pharmacy Technician
South Texas Vo-Tech
High School Diploma -
San Benito High School