Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Claudia Graced

San Luis,AZ

Summary

Dedicated and Skilled in managing, reviewing resumes, selection & hiring. I am searching for a challenging position where I'm in a position to utilize the skills I have acquired throughout my fourteen years as management . Where I have developed impeccable integrity and strong work ethic skills allowing me to expand my potential through new experiences and training.

Overview

2
2
years of professional experience

Work History

Store Manager

Starbucks
San Luis, AZ
03.2022 - Current
  • Resolved customer complaints in a timely manner.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Ensured compliance with safety regulations and company policies.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Restaurant General Manager

Pizza Hut
Yuma, AZ

Restaurant General Manager

Pizza Hut
Rialto, CA

Area Manager

Pizza Hut
Orange County, CA

Education

High School Diploma -

San Luis High School
San Luis, AZ
05-2006

Skills

  • Operations Management
  • Customer Service Management
  • Risk Management
  • Team Development
  • Strategic Thinker
  • Recruitment and Hiring
  • Training and Mentoring
  • Leadership Development
  • Employee Supervision and Motivation
  • Documentation and Reporting
  • Bilingual: Spanish and English
  • Ability to listen, understand, and respond effectively
  • Skilled in observation and memory
  • Capacity to work under stressful multitasking situations and maintain a compassionate patient composure
  • Strong decision maker
  • Creative and effective problem solver
  • Exceptional communicator
  • Fast leaner and highly dependable

Accomplishments

  • As a district manager, my organizational and motivational skills, coupled with my determined
    quest for excellence, contributed to our team consistently winning the CHAMPS (cleaning,
    hospitality, accuracy, maintenance, product quality, speed of service) quarterly award for several
    consecutive years.
  • As an district manager over 8 store locations, I ensure we achieve our budgets for COL, COS,
    PNL and great customer connection. Making each of my stores a place where all my partners and
    customers feel welcomed. I analyze reports daily for opportunities to improve.
  • Having trained dozens of employees, I personally assisted many in achieving success and
    becoming promoted in their professional pursuits.
  • My passion for quality service/product motivated many repeat customers to choose our restaurant
    over closer locations. Customer surveys often resulted in our team receiving the highest
    commendation.
  • Having earned a reputation for loyalty and honesty, our restaurant repeatedly was chosen by the
    company to implement or experiment with a new procedure, process, or new menu item before
    going company-wide.
  • As a Restaurant General Manager, I won the “2014 Manager of the year” award and as an Area
    Manager, I won the “2017 Best Sales Growth” and several other awards as well.

Timeline

Store Manager

Starbucks
03.2022 - Current

Restaurant General Manager

Pizza Hut

Restaurant General Manager

Pizza Hut

Area Manager

Pizza Hut

High School Diploma -

San Luis High School
Claudia Graced