Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Guerrero

Las Vegas,NV

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Multilingual customer service professional with advanced English and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Assistant Manager

RPM Living
Las Vegas, NV
03.2023 - Current
  • Created leasing contracts, collected rent payments, and maintained tenant records.
  • Facilitated communication between tenants and landlord or property management company.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Bilingual Customer Service Representative

Cox Communications
Las Vegas, NV
06.2021 - 02.2023
  • Compiled and processed data for billing purposes utilizing billing software programs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Property Manager

Stout Property Management
Las Vegas, NV
04.2016 - 05.2021
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.

Education

High School Diploma -

Global Community High School
Las Vegas
05-2013

Skills

  • Customer Support
  • Payment Processing
  • Call Center Operations
  • CRM Systems
  • Staff Management
  • Property Management
  • Leasing and sales
  • Yardi Software Proficiency

Timeline

Assistant Manager

RPM Living
03.2023 - Current

Bilingual Customer Service Representative

Cox Communications
06.2021 - 02.2023

Property Manager

Stout Property Management
04.2016 - 05.2021

High School Diploma -

Global Community High School

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Claudia Guerrero