CLAUDIA GUTIERREZ
Hollywood, FL,FL
Summary
To continue to build hands-on experience in an organized service-oriented environment which commands dedication, enthusiasm, and teamwork.
Self-motivated, productive, and organized in efficient work ability. Communication and relationship building skills. Articulate and friendly with a professional demeanor. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Sheltair Aviation Jet Center
Fort Lauderdale, FL
05.2021 - Current
- Answered 20+ customer phone calls daily in a promptly manner to avoid on-hold wait times.
- Motivated clients to stay within the company’s network of 19 fixed base operations by promoting fuel incentive programs.
- Handled customer inquiries and feedback courteously and professionally.
- Collaborated with a team of 16 customer service representatives plus senior management to inform and guide customers throughout the daily operations.
- Updated account information to maintain customer records.
- Contributed to the sale of over 20,000 gallons of fuel on the job.
Accounts Payable Clerk
L J Services Group Property Management
Bay Harbor Island, FL
08.2021 - 03.2023
- Worked closely with the accounting department to manage the accounts payable for 16 properties.
- Handled the invoices for services provided to over 240 units.
- Answered between 10-15 phone calls each day.
- Maintained good working relationships with 10 vendors and resolved disputes.
- Communicated with vendors and management via email using Microsoft Outlook.
- Reviewed vendor invoices for appropriate documentation such as certificates of insurance for validity prior to service and payment.
Office Assistant
Theogen Group
Miami Beach, FL
10.2016 - 01.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with daily customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Input 20 + documents information data into spreadsheets and databases.
Office Assistant
Medical Equipment of Florida
Hialeah, FL
09.2011 - 08.2013
- Welcomed office visitors and alerted management staff to arrivals of scheduled appointments.
- Managed daily data entry such as medical equipment sales purchase orders and receipts and kept clerical information accurate and up-to-date.
- Interacted with 10 + customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, scanning and distributing marketing mail to customers.
Sales Associate
Travel Traders Gift Shops
Miami, FL
06.2006 - 05.2008
- Managed efficient cash register operations by accurately processing 40 + daily payments transactions and providing receipts to customers .
- Engaged with 40+ daily customers to effectively build rapport loyalty and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed store inventory and prepared merchandise for sales floor by pricing or tagging.
Passenger Service Agent
Taca Airlines, Avianca Holdings
Miami, FL
04.2006 - 11.2009
- Assisted 100 + passengers with ticketing, check-in and boarding processes, enforcing compliance with airline security policies.
- Provided exceptional customer service to 100+ Passengers, addressing traveling documents concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines at check in points and boarding gates.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Education
Associate Degree In Hospitality - Tourism And Travel Management
Instituto Jose Santos Guardiola
Roatan Honduras 12.2001
Property Management Course - Building And Property Maintenance
Gold Coast Schools
Tamarac, FL05.2019
Customer Service & Aviation Safety - Aviation
Sheltair Academy
Fort Lauderdale, FLSkills
- English & Spanish Speaker & Grammar
- Data Entry
- Detail Oriented
- Administrative support
- Document management
- Microsoft office suite
- Strong interpersonal skills
- Document Control
- Customer Relations
- Active Listening
Timeline
Accounts Payable Clerk
L J Services Group Property Management
08.2021 - 03.2023
Customer Service Representative
Sheltair Aviation Jet Center
05.2021 - Current
Office Assistant
Theogen Group
10.2016 - 01.2018
Office Assistant
Medical Equipment of Florida
09.2011 - 08.2013
Sales Associate
Travel Traders Gift Shops
06.2006 - 05.2008
Passenger Service Agent
Taca Airlines, Avianca Holdings
04.2006 - 11.2009
Associate Degree In Hospitality - Tourism And Travel Management
Instituto Jose Santos Guardiola
Property Management Course - Building And Property Maintenance
Gold Coast Schools
Customer Service & Aviation Safety - Aviation
Sheltair Academy