CLAUDIA GUTIERREZ
Sheltair Aviation Jet Center
Hollywood, FL
27
years of professional experience
To continue to build hands-on experience in an organized service-oriented environment which commands dedication, enthusiasm, and teamwork.
Self-motivated, productive, and organized in efficient work ability. Communication and relationship building skills. Articulate and friendly with a professional demeanor. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Work History
Customer Service Representative
5 Years 1 Month- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
- Collaborated with team members to enhance customer satisfaction through streamlined communication processes.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Assisted customers on billing, payment processing and support policies and procedures.
- Trained new Customer Service Representatives on company protocols, operating procedures, and best practices for delivering outstanding service.
Accounts Payable Clerk
1 Year 7 Months- Worked closely with the accounting department to manage the Accounts Payable for up to 16 properties.
- Processed vendor invoices accurately and timely to maintain positive supplier relationships.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Improved and maintained good working relationship with vendors through diligent communication and prompt issue resolution.
- Reviewed vendor invoices for appropriate documentation such as certificates of insurance for validity prior to service and payment.
Office Assistant
1 Year 3 Months- Coordinated office operations and maintained organized filing systems to enhance efficiency.
- Input data into spreadsheets and databases.
- Processed incoming communications and directed inquiries to appropriate personnel promptly.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Assisted in scheduling appointments and managing calendars for multiple management team effectively.
- Created and maintained detailed records of all office activities.
Office Assistant
1 Year 11 Months- Welcomed office visitors and alerted management staff to arrivals of scheduled appointments.
- Managed daily data entry such as medical equipment sales purchase orders and receipts and kept clerical information accurate and up to date.
- Coordinated office operations and maintained organized filing systems to enhance efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Passenger Service Agent
2 Years 6 Months- Managed check-in processes of 100 + passengers using advanced airline reservation systems for efficient passenger flow.
- boarding processes, enforcing compliance with airline security policies.
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Provided exceptional customer service to 100+ Passengers, addressing traveling documents concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines at check in points and boarding gates.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Assisted in resolving customer inquiries and complaints, maintaining positive airline reputation.
Sales Associate
1 Year 11 Months- Managed efficient cash register operations by accurately processing 40 + daily payments transactions and providing receipts to customers .
- Engaged with 40+ daily customers to effectively build rapport loyalty and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed store inventory and prepared merchandise for sales floor by pricing or tagging.
- Resolved customer inquiries and complaints promptly, improving satisfaction levels.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Passenger Service Agent
5 Years 9 Months- Managed check-in processes using advanced airline reservation systems for efficient passenger flow.
- Coordinated luggage handling and tracking, ensuring timely delivery to passengers.
- Trained new staff on operational procedures and safety protocols, fostering team efficiency.
- Implemented process improvements that reduced wait times during peak travel periods.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Announced flight status updates and information about gate changes over PA system.
Education
Associate Degree In Hospitality - Tourism And Travel Management
Airlines Computer Program and Customer service
Customer Service & Aviation Safety - Aviation
- Relevant Coursework: Aviation Safety
Property Management Course - Building And Property Maintenance
- Relevant Coursework: Leasing & Management
Skills
English & Spanish Speaker & Grammar
Customer service
Active listening
Computer proficiency
Data Entry
Payment processing
Administrative support
Document management
Strong interpersonal skills
Customer Relations
Microsoft outlook
Filing
Timeline
Accounts Payable Clerk
L J Services Group Property Management
08.2021 - 03.2023Read More
Customer Service Representative
Sheltair Aviation Jet Center
05.2021 - CurrentRead More
Office Assistant
Theogen Group
10.2016 - 01.2018Read More
Office Assistant
Medical Equipment of Florida
09.2011 - 08.2013Read More
Sales Associate
Travel Traders Gift Shops
06.2006 - 05.2008Read More
Passenger Service Agent
Swissport, US - Avianca Airlines
05.2006 - 11.2008Read More
Passenger Service Agent
TACA International Airlines
04.1999 - 01.2005Read More
Gold Coast Schools
Property Management Course from Building And Property Maintenance
Read More
Sheltair Academy
Customer Service & Aviation Safety from Aviation
Read More
Instituto Jose Santos Guardiola
Associate Degree In Hospitality from Tourism And Travel Management
Read More