Claudia Hernandez
Los Angeles,CA
Summary
Dynamic professional with extensive experience at Superior Grocers, excelling in customer service and team leadership. Proven track record in employee training and workplace safety, enhancing productivity and fostering a positive shopping environment. Proficient in POS systems, demonstrating adaptability and strong time management skills to meet business needs effectively.
Overview
17
17
years of professional experience
Work History
Head Cashier
Superior Grocers
Los Angeles
10.2021 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Safety Coordinator
Superior Grocers
Los Angeles, CA
02.2021 - 09.2021
- Educated employees on safety regulations in the workplace.
- Overseeing safety standards in workplace.
Lead Scan Coordinator
Superior Grocers
Los Angeles, CA
03.2013 - 02.2021
- Responsible for maintaining the accuracy and integrity of pricing and product information within the store.
- This involves updating prices, ensuring correct signage, and auditing the accuracy of scans
Cashier
Superior Grocers
Los Angeles, CA
04.2008 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
WAFC Certificate - Retail Management
Cerritos College
Norwalk, CA05.2022
High School Diploma -
Huntington Park High School
Huntington Park, CA06.2006
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Team leadership
- Punctuality
- Verbal/written communication
- Workplace safety
- Shift scheduling
- POS system proficiency
- Schedule coordination
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Head Cashier
Superior Grocers
10.2021 - Current
Safety Coordinator
Superior Grocers
02.2021 - 09.2021
Lead Scan Coordinator
Superior Grocers
03.2013 - 02.2021
Cashier
Superior Grocers
04.2008 - 03.2013
WAFC Certificate - Retail Management
Cerritos College
High School Diploma -
Huntington Park High School