Claudia Hernandez
San Antonio
Summary
Professional with strong background in protection and safety. Proven ability to assess risks, handle emergencies, and maintain secure environments. Effective collaborator and adaptable team player, ensuring reliable support and alignment with evolving needs. Skilled in conflict resolution, surveillance, and crisis management, combined with resolute focus on achieving optimal outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Legal Guardian
Bexar County ECD
San Antonio, TX
10.2021 - Current
- Oversaw guardianship responsibilities since 2023 for individuals identified as incapacitated. Facilitated interviews with wards to complete essential documentation and evaluate eligibility for medical, mental health, and social services. Conducted comprehensive assessments of client needs, offering counseling and case management support. Formulated and tracked casework/service plans through regular follow-ups. Collaborated with various social service organizations and vendors to ensure clients received necessary services and information. Acted as a client advocate by connecting them with appropriate social service, education, and health agencies. Submitted required reports to the court in a timely manner.
- Directed health and wellness initiatives within the social services department. Evaluated health status and social determinants to inform program development. Led health education and behavior change strategies to improve client outcomes. Collaborated with county and community-based agencies to streamline communication and service delivery. Oversaw patient care coordination and navigation efforts. Managed appointment scheduling for clients with various health and social service providers. Championed advocacy efforts to reduce health disparities in the community. Executed site visits to assess and pre-screen homebound applicants effectively.
- Oversaw eligibility determination processes for public assistance programs. Managed enrollment of qualified applicants into assistance programs. Compiled and analyzed status reports to support program efficiency. Evaluated applicant eligibility and ensured accurate application processing. Coordinated case correspondence, including delay and denial notifications. Facilitated referrals to relevant public service agencies. Delivered translation support for Spanish-speaking clients to enhance service accessibility.
Support Planner
ABCA SP Services
Remote-Robbinsdale, MN
03.2021 - Current
- Directed development of person-centered plans for social services participants receiving waiver services for disabilities. Oversaw the creation of consumer-directed community support plans, facilitating self-direction for clients. Coordinated support for daily living skills and community integration, while managing a caseload of clients and ensuring plan amendments and renewals were completed efficiently. Engaged with multidisciplinary teams, including county case managers and health professionals, to enhance service delivery and support for Spanish-speaking clients.
- PART-TIME
Case Aide 2
Ramsey County
St. Paul, MN
11.2019 - 02.2021
- Led support initiatives for aging and disability case managers to enhance service delivery for children and adult clients by assessing program eligibility and overseeing case management activities. Maintained thorough documentation to promote efficient case closures. Compiled and presented detailed reports on client progress while collaborating with social workers during critical emergency and field visits. Acquired essential medical and social records to strengthen case files. Guided clients through the application process for necessary forms. Fostered partnerships with community resources to optimize client support. Delivered translation and interpretation for Spanish-speaking clients to ensure effective communication.
Admin Support Tech.
St. Paul Public Housing
St. Paul, MN
09.2017 - 10.2019
- Achieved efficient office operations through effective support activities and decision-making. Processed maintenance work orders for public housing residents, enhancing service delivery. Improved communication by managing calls and providing accurate information on procedures and services. Enhanced record-keeping by updating daily log files and organizing filing systems. Optimized inventory management by maintaining lists and ordering necessary office supplies. Facilitated communication by translating and interpreting for staff and management as needed.
Trust Officer, Analyst
US Bank
St. Paul, MN
01.2005 - 02.2017
- Led various roles at US Bank over 12 years, enhancing expertise in financial services. Initiated career in inbound and outbound sales as a personal banker, developing strong customer relationships. Transitioned to corporate trust as an account specialist, managing significant debt service payments. Elevated to analyst, directing billing and maintenance for general obligation bonds. Advanced to trust officer, responsible for comprehensive cash and asset management of trust accounts, ensuring adherence to trust documents.
- Managed trust account administration, ensuring compliance with regulatory requirements and internal policies.
Education
High School Diploma -
Martin HS
Laredo, TX05-2001
Skills
- Bilingual- Fluent in Spanish
- Type 50 WPM
- MS Windows Word, Excel, Outlook Proficient
- Independent, Self-Starter
- Social Services/Public Housing/and Corrections/Banking Experience
- Many years of volunteer and paid experience with people of diverse backgrounds
- Team Player
- De-escalation techniques
- Trauma-informed care
Certification
- Licensed Guardian - since 2024
- Licensed Support Planner - since 2021
Languages
Spanish
Native or Bilingual
Timeline
Legal Guardian
Bexar County ECD
10.2021 - Current
Support Planner
ABCA SP Services
03.2021 - Current
Case Aide 2
Ramsey County
11.2019 - 02.2021
Admin Support Tech.
St. Paul Public Housing
09.2017 - 10.2019
Trust Officer, Analyst
US Bank
01.2005 - 02.2017
High School Diploma -
Martin HS