Claudia Hidalgo
Union City,NJ
Summary
Accounts receivable coordinator with 26+ years of experience in high-volume environments. Manage daily aging review, collections follow-up, and accurate posting of cash, checks, ACH, wire, and card payments. Support account reconciliation, resolve nonpayment issues, and reduce past-due balances through consistent customer communication.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Accounts Receivable Coordinator
Pure Power Engineering
Hoboken, NJ
08.2023 - 09.2026
- Collaborated with customers to collect past-due invoices, establish payment plans, issue credit notes, and apply discounts, enhancing customer satisfaction and retention.
- Reduced past-due account balances through proactive follow-up and effective account management.
- Monitored the aging report daily to support cash flow and keep accounts in good standing.
- Posted cash, check, credit card, ACH, and wire payments to customer accounts in F&O/CE.
- Analyzed customer accounts for nonpayment, delayed payments, and irregularities, facilitating timely resolutions and minimizing financial risk.
- Oversaw accounts receivable write-offs, adjustments, and payment reversals, ensuring accurate financial reporting and compliance.
- Reviewed statements and supporting records to verify transactions against checks, credit card payments, and deposit slips.
- Communicated daily with customers by email and phone, providing statements, invoices, credits, transaction receipts, and related documentation.
- Worked in a hybrid environment, balancing remote and in-office responsibilities.
Accounts Receivable Specialist
Pat LaFrieda Meats
North Bergen, NJ
10.2019 - 07.2023
- Conducted collection calls and followed up on past-due payments to recover outstanding invoices.
- Posted cash, check, credit card, ACH, and wire payments to customer accounts in Microsoft Dynamics GP.
- Coordinated with customers and administrators to ensure accurate application of cash to customer accounts.
- Collaborated with sales team to identify and resolve unapplied cash issues.
- Monitored customer accounts for nonpayment, delayed payments, and other irregularities.
- Managed accounts receivable write-offs, adjustments, and payment reversals.
- Clarified chargebacks, deductions, and allowances associated with received payments.
- Worked with the controller to verify that credits and returns were accurate and matched the products received.
- Communicated daily with customers by email and phone, providing statements, invoices, credits, and transaction receipts.
Customer Service EDI Coordinator
Colonna Brothers, Inc.
North Bergen, NJ
01.2009 - 10.2019
- Processed customer orders, price confirmations, bills of lading, and invoices using Gentran, Accpac, and MAS 90; transmitted transactions through TrueCommerce EDI.
- Processed customer orders using Gentran and Accpac for efficient order management.
- Resolved customer inquiries promptly to enhance overall satisfaction and ensure timely service.
- Addressed credits and returns by investigating discrepancies to enhance customer satisfaction.
- Researched and resolved credits, returns, chargebacks, and order discrepancies promptly.
- Coordinated with other departments to ensure consistent, high-quality customer service.
- Generated daily management reports to track shipment status and support operational decision-making.
- Collaborated with CEO to enhance customer service strategies for better satisfaction.
Education
High School Diploma - Lima-Peru
Santa Rita De Casia
12-1995
Skills
- Invoice management
- Cash collections and applications
- Account reconciliation skills
- Customer service excellence
- Payment tracking and processing
- Credit analysis and deductions
- A/R reporting
- Multitasking and problem-solving abilities
- Detail-oriented approach
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Accounts Receivable Coordinator
Pure Power Engineering
08.2023 - 09.2026
Accounts Receivable Specialist
Pat LaFrieda Meats
10.2019 - 07.2023
Customer Service EDI Coordinator
Colonna Brothers, Inc.
01.2009 - 10.2019
High School Diploma - Lima-Peru
Santa Rita De Casia