Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claudia Jackson

Rowlett,TX

Summary

Tech-savvy professional with a Bachelor's degree in Cybersecurity and a solid understanding of IT principles. Experienced in fast-paced environments, providing exceptional customer service and troubleshooting digital tools. Quick learner with a commitment to assisting users in effectively utilizing technology. Aiming to leverage academic training and problem-solving skills in a school district focused on reliable tech support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service

Walmart
Jacksonville, FL
08.2018 - 06.2025
  • Delivered technical support for self-checkout systems and mobile applications, troubleshooting hardware and software issues.
  • Assisted customers with digital services, ensuring seamless experiences during online order pickups and app navigation.
  • Collaborated with team members and managers through in-store communication systems to resolve customer issues.
  • Demonstrated problem-solving and multitasking abilities in high-volume retail environments.

Data Entry Clerk

University of Pennsylvania
Jacksonville, FL
07.2017 - 08.2018
  • Maintained sensitive student enrollment and vaccine data, ensuring compliance with FERPA and HIPAA regulations.
  • Utilized databases and spreadsheets for efficient record input, updates, and retrieval.
  • Supported system updates by formatting and validating data for digital transfer.
  • Conducted regular quality checks to maintain data integrity and audit-readiness.

Billing and Technical Support Specialist

Alorica, Call Center
Pensacola, FL
08.2015 - 07.2017
  • Delivered first-level technical support to customers via phone and remote tools, resolving internet connectivity and hardware setup issues.
  • Utilized CRM and ticketing systems to log, track, and resolve technical issues, escalating complex cases as needed.
  • Communicated technical information clearly to non-technical users, ensuring effective resolution and customer satisfaction.
  • Analyzed billing inquiries to identify discrepancies, correcting errors using internal account management systems.

Education

Bachelor of Science - Cybersecurity

Southern New Hampshire University
Hooksett, NH
05-2025

Skills

  • Incident response and ticket management
  • Technical support and troubleshooting
  • Remote support tools
  • Networking fundamentals
  • Software installation and configuration
  • Data management

Certification

  • COMPTIA A+ (in progress)

Timeline

Customer Service

Walmart
08.2018 - 06.2025

Data Entry Clerk

University of Pennsylvania
07.2017 - 08.2018

Billing and Technical Support Specialist

Alorica, Call Center
08.2015 - 07.2017

Bachelor of Science - Cybersecurity

Southern New Hampshire University

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