Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Claudia Judissa Hernandez Sosa

Hilton Head Island Resort & Spa
Hilton Head Island,SC
Claudia Judissa Hernandez Sosa
2
Languages
1
Certification
11
years of professional experience

Hospitality professional with 9 years of experience in hotels and restaurants, including barista, server, cashier, and housekeeping roles. Skilled in customer service, POS systems, and Microsoft Office. Adept at working in fast-paced environments while ensuring guest satisfaction. Bilingual: Spanish and English.

Work History

Housekeeper

1 Year 3 Months
Hilton Head Island Resort & Spa | 05.2025 - Current
  • Clean and maintain guest rooms, ensuring compliance with resort cleanliness standards.
  • Replenish linens, amenities, and supplies for optimal guest comfort.
  • Report maintenance issues promptly to ensure guest safety and satisfaction.
  • Maintain high efficiency while meeting daily cleaning quotas.

Barista & Cashier

6 Months
Omni Hotel & Resorts | 04.2024 - 10.2024
  • Taking Prepared and served beverages and food orders for up to 150 guests daily.
  • Managed cash and credit transactions with accuracy using POS systems.
  • Maintained cleanliness and organization in compliance with health and safety standards.

Housekeeping

1 Year 5 Months
Verddan Hotel | 07.2022 - 12.2023
  • Performed daily cleaning of guest rooms, ensuring high standards of hygiene.
  • Assisted in laundry operations and restocking of supplies.
  • Responded promptly to guest requests and special accommodations.

Server & Barista

3 Years 1 Month
KL by Chef Karly | 03.2019 - 04.2022
  • Provided excellent customer service in a high-volume environment.
  • Prepared and served specialty coffee beverages.
  • Managed orders and payments accurately.

Server & Cashier

2 Years 10 Months
Volcatenango | 01.2016 - 11.2018
  • Took and processed guest orders in a timely manner.
  • Handled cash and credit transactions.
  • Ensured cleanliness and organization of the dining area.

Education

Bachelor of Science - Software Engineering

UFG university | 07-2026
currently

Bachelor’s - Business Administration

UTEC University | 01-2022

High School Diploma

Walter Soundy College | 01-2016

Skills

Customer Service
Teamwork & Communication
Microsoft Office (Word
Excel
Outlook)
POS Systems (Micros
Lexa
POS)
Problem Solving & Adaptability
Bilingual: Spanish & English

Certification

  • Advance English – E4CC English Academy, 2023
  • Customer Service in Food and Beverage – INSAFORP, 2021

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Housekeeper

Hilton Head Island Resort & Spa
05.2025 - CurrentRead More

Barista & Cashier

Omni Hotel & Resorts
04.2024 - 10.2024Read More

Housekeeping

Verddan Hotel
07.2022 - 12.2023Read More

Server & Barista

KL by Chef Karly
03.2019 - 04.2022Read More

Server & Cashier

Volcatenango
01.2016 - 11.2018Read More

Walter Soundy College

High School Diploma
Read More

UTEC University

Bachelor’s from Business Administration
Read More

UFG university

Bachelor of Science from Software Engineering
Read More
Claudia Judissa Hernandez Sosa