Hospitality professional with 9 years of experience in hotels and restaurants, including barista, server, cashier, and housekeeping roles. Skilled in customer service, POS systems, and Microsoft Office. Adept at working in fast-paced environments while ensuring guest satisfaction. Bilingual: Spanish and English.
Work History
Housekeeper
1 Year 3 Months
Hilton Head Island Resort & Spa | 05.2025 - Current
Clean and maintain guest rooms, ensuring compliance with resort cleanliness standards.
Replenish linens, amenities, and supplies for optimal guest comfort.
Report maintenance issues promptly to ensure guest safety and satisfaction.
Maintain high efficiency while meeting daily cleaning quotas.
Barista & Cashier
6 Months
Omni Hotel & Resorts | 04.2024 - 10.2024
Taking Prepared and served beverages and food orders for up to 150 guests daily.
Managed cash and credit transactions with accuracy using POS systems.
Maintained cleanliness and organization in compliance with health and safety standards.
Housekeeping
1 Year 5 Months
Verddan Hotel | 07.2022 - 12.2023
Performed daily cleaning of guest rooms, ensuring high standards of hygiene.
Assisted in laundry operations and restocking of supplies.
Responded promptly to guest requests and special accommodations.
Server & Barista
3 Years 1 Month
KL by Chef Karly | 03.2019 - 04.2022
Provided excellent customer service in a high-volume environment.
Prepared and served specialty coffee beverages.
Managed orders and payments accurately.
Server & Cashier
2 Years 10 Months
Volcatenango | 01.2016 - 11.2018
Took and processed guest orders in a timely manner.
Handled cash and credit transactions.
Ensured cleanliness and organization of the dining area.
Education
Bachelor of Science - Software Engineering
UFG university | 07-2026
currently
Bachelor’s - Business Administration
UTEC University | 01-2022
High School Diploma
Walter Soundy College | 01-2016
Skills
Customer Service
Teamwork & Communication
Microsoft Office (Word
Excel
Outlook)
POS Systems (Micros
Lexa
POS)
Problem Solving & Adaptability
Bilingual: Spanish & English
Certification
Advance English – E4CC English Academy, 2023
Customer Service in Food and Beverage – INSAFORP, 2021