Claudia Lazo
Hialeah,FL
Summary
Dynamic and results-oriented professional with extensive experience in high-volume dining and retail environments, notably with GUESS Factory and La Mesa restaurant and lounge. Excelled in enhancing customer satisfaction and loyalty through exceptional service and relationship management. Demonstrated expertise in cash handling and problem-solving, significantly improving operational efficiency. Proven ability to lead with a collaborative approach, ensuring team success and a positive customer experience.
Overview
3
3
years of professional experience
Work History
Sales Associates
GUESS Factory
Miami, FL
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Waitress/hostess
La Mesa Coralway
Miami, FL
01.2021 - 12.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Waitress/Hostess
La Mesa Restaurant & Lounge Doral
Doral, FL
01.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2018
Associate Of Arts And Sciences - Psychology
Miami Dade College
Hialeah, FL05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Food Running
- Memory retention
- Complex Problem-Solving
- Table Setting
- Order Accuracy
- Accurate money handling
- Menu Memorization
- Supply Restocking
- High-volume dining
- Relationship Management
- Menu presentation
- Food presentation
- Beverage Preparation
- Bar terminology
- Wine service
- Wine Knowledge
- Reliable and Responsible
- Team Player
- Adaptable and Flexible
- Excellent Communication
- Cleaning and sanitizing
- Attention to Detail
- Decision-Making
- High Energy and Stamina
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress/Hostess
La Mesa Restaurant & Lounge Doral
01.2023 - 06.2024
Waitress/hostess
La Mesa Coralway
01.2021 - 12.2022
Sales Associates
GUESS Factory
High School Diploma -
Hialeah Gardens Senior High School
Associate Of Arts And Sciences - Psychology
Miami Dade College