Claudia Lewis
Sun City Center,FL
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
7
7
years of professional experience
Work History
Senior Support Sales Representative
Foundation Finance Company
Remote Florida
05.2022 - Current
- Work with existing dealers to increase program usage. Make sales and relationship management calls 150+ calls weekly as directed, in cooperation with field sales and inside sales manager.
- Manages Network performance for assigned territory through a consultative/account management approach
- Supports sales team objectives, including but not limited to lead entry and follow up, new dealer introductions and training, customer application support and prioritization of dealer contacts/visits.
- Corresponds with dealers and management regarding escalated dealer situations; follow proper communication procedures for resolving escalated phone calls and requests.
- Identify and deliver solutions to dealers concerns and issues as needed for resolution
- Developed and maintained strong dealer relationships to drive sales growth.
- Conducted presentations and demonstrations to potential clients, Engage with and educate dealers regarding our process
- Collaborated with marketing team to create targeted campaigns for prospective dealers.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Manager Sales Onboarding
Service 1st Financial
Remote FL
05.2021 - 05.2022
- Mapped and built the contractor onboarding process to drive coordination between the Outside Sales, Training, and Customer Success teams.
- Generated over $50MM in target revenue opportunities for the organization.
- Conducted ~150+ outbound dials weekly
- Identified and built lead lists in ZoomInfo for the organization
- Developed and implemented strategic initiatives to optimize financial processes and client satisfaction.
- Led cross-functional teams to enhance operational efficiency and improve service delivery.
- Streamlined workflow processes, reducing turnaround times and improving overall productivity within the team.
- Collaborated with executive leadership to align departmental goals with organizational objectives for sustained growth.
Inside Sales Representative
PowerPay
Remote AZ
08.2020 - 03.2021
- Conduct outbound calls and handle inbound requests for information about the Powerpay financing program.
- Developed two regional books of business totaling over 800 accounts.
- Conducted onboarding training and ongoing training for dealers.
- Created the outbound prospecting materials (scripts, emails, assets, etc.)
- Developed and maintained relationships with clients to identify their needs and provide tailored solutions.
- Utilized CRM software to track sales activities, manage leads, and analyze customer interactions.
- Conducted product demonstrations and presentations to showcase features and benefits to prospective clients.
- Trained and mentored junior sales representatives on best practices for client engagement and closing techniques.
Sales Development Representative
Solar Mosaic
Remote AZ
06.2019 - 03.2020
- I was a member of the founding team at Mosaic for Sales Development. Quickly outperformed my peer group and was established as a leader within the group which led to a new role being created for me.
- Booked 20+ meetings per month leading to 50+ contractors being added to the company.
- Created call scripts and email templates that had a 25% higher conversion rate compared to my team
- Created the best practice document to ensure consistent performance within the SDR team.
- Conducted high-volume outbound calls to qualify leads and promote solar financing solutions.
- Collaborated with marketing teams to refine targeting strategies for lead generation campaigns.
- Utilized CRM systems to track interactions, manage pipeline, and ensure accurate data entry.
- Trained new team members on sales processes, tools, and best practices to enhance team performance.
Education
High School Diploma -
Enterprise High
Clearwater, FL03.2016
Skills
- Microsoft Office
- Account Management, Activation, and Success in the Home Improvement Financing Space User Research
- CRM: HubSpot and Salesforce
- Sales Apps: ZOOM, ZoomInfo, Excel, Power BI, Tableau, Twilio HubSpot, Office 365 Suite, Slack Teams
- Communication skills
- Organizational skills
- Customer service
- Leadership
- Sales expertise
- Relationship building
- Client service
- Process improvement
- Complex Problem-solving
- Sales presentations
Timeline
Senior Support Sales Representative
Foundation Finance Company
05.2022 - Current
Manager Sales Onboarding
Service 1st Financial
05.2021 - 05.2022
Inside Sales Representative
PowerPay
08.2020 - 03.2021
Sales Development Representative
Solar Mosaic
06.2019 - 03.2020
High School Diploma -
Enterprise High