Claudia Lopez
Renton,WA
Summary
Dynamic housekeeping professional with extensive experience at Hyatt House Bellevue, excelling in quality control and staff training. Proven ability to enhance team performance through effective workload management and task delegation. Committed to maintaining high standards of cleanliness and safety, ensuring exceptional guest satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Housekeeping Supervisor
Hyatt House Bellevue
Bellevue, WA
03.2024 - Current
- Conduct regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Assessed daily workloads, scheduled, and planned daily assignments.
- Delegate work to staff, setting priorities, and goals.
Loaner Car Manager
AutoNation Audi Bellevue
Bellevue, WA
01.2020 - 03.2025
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Housekeeping Manager
Silver Cloud INN
Bellvue, WA
01.2004 - 01.2019
- Assessed daily workloads, scheduled, and planned daily assignments.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Performed quality control inspections for guest rooms and public areas.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Education
ESL - English-as-a-Second-Language Education
Bellevue College
Bellevue, WA06-2015
High School Diploma -
Santa Ana High School
EL Salvador 05-1997
Skills
- Quality control
- Staff training
- Workload management
- Task delegation
- Safety compliance
- Customer service
- Workforce scheduling
- Inspection procedures
- Time management
- Schedule planning
- Inventory management
- Deep cleaning procedures
- Problem solving
- Attention to detail
- Hotel cleaning
Affiliations
- HIKING
- SWIMMING
- TRAVELING
- OUTDOOR SPORTS
- DANCING
Languages
Spanish
Professional
English
Professional
Timeline
Housekeeping Supervisor
Hyatt House Bellevue
03.2024 - Current
Loaner Car Manager
AutoNation Audi Bellevue
01.2020 - 03.2025
Housekeeping Manager
Silver Cloud INN
01.2004 - 01.2019
ESL - English-as-a-Second-Language Education
Bellevue College
High School Diploma -
Santa Ana High School
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