Claudia Lopez
Community Health Systems Inc
Clovis,California
1
Language
1
Certification
25
years of professional experience
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Work History
Supervisor
24 Years 8 Months- Oversaw daily operations, ensuring adherence to regulatory requirements and organizational policies.
- Developed and executed training programs for staff to improve operational efficiency and compliance.
- Streamlined communication processes between departments to foster collaboration and improve service delivery.
- Led team in implementing quality improvement initiatives to enhance patient care standards.
- Managed conflict resolution among team members, promoting a positive work environment and enhancing morale.
- Analyzed workflow processes, identifying areas for improvement that increased productivity and reduced delays.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Customer Service Representative
6 Years 7 Months- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed patient inquiries and resolved issues promptly, enhancing overall satisfaction.
- Collaborated with healthcare teams to streamline patient information processes and improve service delivery.
- Trained new staff on customer service protocols, ensuring adherence to best practices and standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Identified and resolved discrepancies and errors in customer accounts.
Release of Information Clerk
3 Years 4 Months- Ensured adherence to HIPAA guidelines while handling sensitive patient data requests.
- Processed patient requests for medical records in compliance with privacy regulations.
- Maintained accurate documentation of all release of information transactions and communications.
- Utilized electronic health record systems to retrieve and disseminate information efficiently.
- Trained new staff on procedures related to the release of information protocols and policies.
- Collaborated with healthcare providers to streamline the release process, enhancing workflow efficiency.
- Resolved discrepancies in patient records through meticulous research and communication with stakeholders.
- Implemented improvements to data retrieval processes, reducing turnaround time for information requests.
- Maintained an organized file system for easy retrieval of patient records while adhering to strict confidentiality guidelines.
- Provided exceptional customer service, addressing concerns or questions from patients regarding their medical records expediently and professionally.
- Tracked and monitored requests for medical records release.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Education
High School Diploma
Skills
Staff management
Training and mentoring
Patient care
Decision-making
Employee motivation
Process improvement
Processes and procedures
Employee development
Verbal and written communication
Computer skills
Electronic health records
MS office
Certification
- Clovis Adult School - Medical Terminology
- Cesar Chavez - Coding and Medical Billing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Community Regional Medical Center
06.2005 - 01.2012Read More
Supervisor
Community Health Systems Inc
02.2002 - CurrentRead More
Release of Information Clerk
Community Medical Centers -Fresno
02.2002 - 06.2005Read More
San Pasqual Valley
High School Diploma
Read More