Claudia Luevano
Las Vegas
Summary
Dynamic Bookkeeper and Customer Service Representative with proven expertise at El Super Market in managing accounts payable and receivable, enhancing cash flow, and resolving customer issues with empathy. Skilled in QuickBooks and active listening, I consistently improved financial accuracy and customer satisfaction, fostering loyalty and repeat business.
Overview
11
11
years of professional experience
Work History
Bookkeeper/Customer Service Representative
El Super Market
08.2014 - 02.2025
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Dominguez High School
Compton, CA06-2007
Skills
- Bookkeeping
- Accounts receivable
- Accounting and bookkeeping
- Quickbooks
- Invoice processing
- Bank statement reconciliation
- Sheet balancing
- Cash flow management
- Confidential document control
- Customer service
- Active listening
- Critical thinking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bookkeeper/Customer Service Representative
El Super Market
08.2014 - 02.2025
Dominguez High School
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