Krissia Valle
Hicksville,NY
Summary
Communicative customer service professional with superior organizational and interpersonal skills paired with outstanding work ethic offers skills with outstanding active listening and multitasking abilities. Dedicated to consistently meeting critical deadlines and increasing company productivity. Highly motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
3
3
years of professional experience
Work History
Bookkeeper/Customer Service Representative
Uncle Giuseppe's Marketplace
Port Washington, New York
11.2021 - Current
- Developed internal control procedures to ensure accurate recordkeeping.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Analyzed financial transactions, assigning to specific accounts.
- Resolved billing discrepancies with vendors or customers promptly.
- Handled sensitive financial information with confidentiality and integrity.
- Performed basic accounting and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
University of The State of New York
New York, NY12-2024
Skills
- Store maintenance
- De-escalation techniques
- Punctuality and reliability
- Critical thinking
- High-energy attitude
- Staff education and training
- Conflict resolution
- Strong teamwork
- Customer service
- Financial shortage analysis
- Positive and professional
- Data entry proficiency
- Customer complaint resolution
- Customer relationship management (CRM)
- Accounting
- Bookkeeping
- Cash flow management
- Invoice processing
- Sheet balancing
- Proficiency in Microsoft Office
Timeline
Bookkeeper/Customer Service Representative
Uncle Giuseppe's Marketplace
11.2021 - Current
GED -
University of The State of New York