CLAUDIA MAHECHA
Summary
Social relationships play a pivotal role in comprehending the intricate dynamics of customer service,which remains indispensable across diverse realms of consumption. My role revolves around assisting customers comprehensively, tending to their needs, and adeptly resolving any challenges they encounter. I firmly hold the belief that teamwork stands as a cornerstone in realizing my objectives.
Overview
11
11
years of professional experience
Work History
Housekeeper
Atlantic Pacific Management
10.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Retail Stock Associate
Burlington
08.2022 - 11.2022
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
Customer Service Associate
PUNTO IMPRESO SAS
02.2013 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Sociology
Universidad Del Tolima
TOLIMA Colombia11.2009
High School Diploma -
COLEGIO SAN SIMON
TOLIMA COLOMBIA12.2001
Skills
- Excellent verbal and written communication
- Computer knowledge
- Empathy and pactience
- Organization and order
- Conflict resolution
- Multitask
Timeline
Housekeeper
Atlantic Pacific Management
10.2022 - Current
Retail Stock Associate
Burlington
08.2022 - 11.2022
Customer Service Associate
PUNTO IMPRESO SAS
02.2013 - 03.2019
Bachelor of Science - Sociology
Universidad Del Tolima
High School Diploma -
COLEGIO SAN SIMON
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