Claudia Maria Herrera
San Jose,CA
Summary
Dedicated office front desk and call center professional with expertise in customer service for patients and healthcare providers. Skilled in managing patient inquiries, maintaining confidential records, and coordinating appointment scheduling and referrals. Committed to enhancing customer experiences through effective communication and teamwork.
Overview
1
1
Language
25
25
years of professional experience
Work History
Call Center Representative
Indian Health Center Pediatrics
San Jose, California
06.2026 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls for pediatric patients and families at health center.
- Scheduled appointments using clinic calendars and provider availability.
- Verified patient demographics and insurance information during call intake.
- Routed urgent messages to nurses and clinical staff.
- Addressed common inquiries about pediatric services and clinic policies, ensuring accurate information delivery.
- Maintained courteous communication with diverse callers during busy shifts, fostering a positive service environment.
- Offered resolutions to de-escalate calls and solve customer issues.
- Provided fast, friendly, and knowledgeable service for routine questions and service complaints, enhancing customer satisfaction.
Area Supervisor- Store Leadership
Ross Stores
San Jose, CA
03.2024 - 04.2026
- Developed and executed strategies to promote store brand products, enhancing customer engagement and sales.
- Managed daily operations as Manager on Duty, ensuring a safe and secure environment for customers and staff.
- Ensured compliance with Loss Prevention Awareness policies, safeguarding company assets and minimizing shrinkage.
- Oversaw general merchandising by following company practices.
- Customer Service ambassador demonstrating courtesy, friendliness and professionalism.
Call Center Associate
Gardner Health Services
San Jose, CA
08.2023 - 03.2024
- Answered calls from current, past, and potential customers, providing timely support and information.
- Resolved patient’s questions related to inquiries, insurance claims , referrals and benefits.
- Guided patients to appropriate resources for further assistance, enhancing their experience and access to care.
- Maintained customer and clinical records and adhered to all compliance policies.
Academy trainer
Walmart
Pleasanton, CA
08.2019 - 08.2022
- Developed and implemented strategic plans for placing products on the sales floor.
- Streamlined back room inventory organization to support accurate stock levels and efficient product availability.
- Coordinated organization and pricing updates of products on shelves to maintain inventory accuracy.
- Displayed products in various departments, changed planograms around the store.
- Engaged customers by answering questions and assisting with product location to enhance shopping experience.
Shift Supervisor/ Pharmacy Clerk
CVS Pharmacy
San Jose, CA
07.2018 - 05.2019
- Supervised a team of 8 employees per shift.
- Performed Pharmacy administrative and book-keeping tasks.
- Managed store opening and closing operations.
- Addressed customer inquiries professionally and efficiently.
Associate Team Member
Target
Sunnyvale, CA
04.2017 - 02.2018
- Responsible for price changes, inventory zoning, Fitting room and general customer service demands.
- Stocked salesfloor merchandise and maintained organized backroom areas.
- Followed safety procedures while moving products and using store equipment.
Owner/Self Employed commercial graphic designer & web designer
Freelance Graphic Design
San Jose, CA
01.2002 - 01.2013
- Worked with small business owners graphic design needs and web site development.
- Managed freelance graphic design projects for client branding and visual identity needs.
- Created logos, marketing graphics, and social media visuals for freelance clients.
- Consulted with clients to gather project goals, preferences, and feedback.
- Delivered custom design concepts aligned with employer freelance graphic design services.
- Managed daily operations of business, including hiring and training staff.
Hispanic Food Distributor- Front desk/Receptionist
AC Foods Wholesale
Milpitas, CA
01.2009 - 01.2010
- Responsible for all administrative duties. Answered phones, created and implemented workflow systems, maintained communication amongst staff and handled confidential information.
Education
Over 60 college credit classes - General education and graphic/web design
Foothill College
Los Altos, CA10-2026
Graphic & Web design Certs. -
Palomar College
San Marcos, CA01-2002
Skills
- Call center operations
- Incoming calls
- Client communication
- Call management
- Schedule appointments
- Call documentation
- Customer support
- Financial Management
- Bilingual Spanish & English
- Verbal communication
- Interpersonal communication
- Leadership skills
Personal Information
Title: Front Desk / Call Center
Languages
Spanish
Native/ Bilingual
Timeline
Call Center Representative
Indian Health Center Pediatrics
06.2026 - Current
Area Supervisor- Store Leadership
Ross Stores
03.2024 - 04.2026
Call Center Associate
Gardner Health Services
08.2023 - 03.2024
Academy trainer
Walmart
08.2019 - 08.2022
Shift Supervisor/ Pharmacy Clerk
CVS Pharmacy
07.2018 - 05.2019
Associate Team Member
Target
04.2017 - 02.2018
Hispanic Food Distributor- Front desk/Receptionist
AC Foods Wholesale
01.2009 - 01.2010
Owner/Self Employed commercial graphic designer & web designer
Freelance Graphic Design
01.2002 - 01.2013
Over 60 college credit classes - General education and graphic/web design
Foothill College
Graphic & Web design Certs. -
Palomar College