Claudia Marquez
Paramount,CA
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction at Vons Grocery Store through expert resolution of complaints and team leadership. Skilled in Microsoft Office and adept at fostering customer loyalty, I excel in problem-solving and staff training, significantly reducing customer complaints.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Vons Grocery Store
Long Beach, CA
04.2013 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Inventory management/order merchandise
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Food Service/ Cashier
Kentucky Fried Chicken
Long Beach, CA
03.2006 - 05.2013
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
Education
Jordan High School
Long Beach, CA06.2005
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Staff Training
- Product Knowledge
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Vons Grocery Store
04.2013 - Current
Customer Food Service/ Cashier
Kentucky Fried Chicken
03.2006 - 05.2013
Jordan High School