CLAUDIA MARTINEZ
Miami,FL
Summary
A highly-motivated, confident individual with exceptional multi-tasking and organizational skills. Able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when engaging with top business people and celebrities. Possessing a proven ability to help managers make the best use of their time by dealing with their secretarial and administrative tasks. Ready and suitable for the next stage in a successful career. Currently searching for a position with an ambitious company.
Overview
6
6
years of professional experience
Work History
Hostess
Booby Trap Pompano
08.2023 - Current
- Took reservations, answered customer questions, and informed of accurate wait times.
- Maintained well-stocked drink stations to keep service flowing smoothly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Delivered bottles and served drinks to guests
- Maintained clean stations and vip areas, upsell and delivered bottles in a timely matter to our guests
Bottle Server
Private Events
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Customer Service Representative
Nicklaus Children Hospital
- 03.2023
- Checking/changing appointments
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
Receptionist
305 Plastic, Plastic Surgery Clinic
11.2019 - 07.2020
- Duties include greeting patients, entering/confirming appointments, handling payments, and assisting surgeons when needed.
Receptionist
GastroMed, LLC, Gastroenterology Clinic
05.2018 - 10.2019
- Duties include answering/forwarding calls on multi-line phones, greeting/checking in patients, verifying insurance and collecting co-pays, handling patient’s records/consent forms, and booking/confirming appointments.
Education
Miami Senior High School
Skills
- Skills and Abilities with Software
- Detail-oriented and
- Exceptional
- Organization
- E-
- Clinical Work
- 40 WPM
- Intergy
- IMS (Intelligence
- Medical
- Software)
- PowerPoint and Excel
- Familiar with 10-key Pad
Timeline
Hostess
Booby Trap Pompano
08.2023 - Current
Receptionist
305 Plastic, Plastic Surgery Clinic
11.2019 - 07.2020
Receptionist
GastroMed, LLC, Gastroenterology Clinic
05.2018 - 10.2019
Bottle Server
Private Events
Customer Service Representative
Nicklaus Children Hospital
- 03.2023
Miami Senior High School
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