Claudia Denise Montelongo

• Contractor to Accredo Speciality Pharmacy
• Assist Patients in processing their Specialty Medication
• Updating Insurance, making payments.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assist customers withtheir new VISA application and their process and what they acquire
• help customers with their ongoing applications

and renewals of their VISA

- Assist individuals with their daily living, providing safety, and comfort.
- Supervises children, using reasonable actions to ensure the safety and well-being of

each child.

-Travel to multiple states to reconnect undocumented children in ORR care.

- Assist individuals with their daily living, providing safety, and comfort.
- Supervises children, using reasonable actions to ensure the safety and well-being of

each child.

• Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
• Completed clear and concise documentation of youth behavior and actions.

• Logged monitoring activities and notable incidents for school administrators.
• Backed up classroom teachers by supervising students in classes, at recess or during special activities.
• Enforced school district guidelines with students across classes and levels.
• Developed professional relationships with teachers and school administrators to integrate into team and best serve students.

• Developed positive and productive relationships with kids, parents and staff.
• Facilitated team-building exercises among participants to promote cooperation, communication skills development.
• Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
• Supervised groups of up to 20 children under age 17 from arrival through departure at end of day.
• Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
• Transitioned participants between activities, rest periods and field trips.
• Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.