CLAUDIA MORADO
East Lansing
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Creative Wellness
East Lansing, MI
10.2025 - Current
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Facilitated client appointment adjustments, enabling staff to manage 3-5 more clients per day through effective schedule optimization.
- Maintained accurate records of client interactions and transactions to support office operations.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Associate
AT&T (Legacy management)
Brighton, MI, USA
11.2024 - 01.2025
- Inspected over 50 orders to minimize errors, increasing positive costumer reviews.
- Persuaded costumers to switch carriers, resulting in 50 new lines and promotion to corporate trainer.
- Adapted to new staff's learning constraints catalyzing their capability to execute job.
- Resolved phone porting issues using problem solving skills, decreasing order cancellations.
Sales Associate
Perspire Sauna Studio
San Antonio, TX, USA
12.2023 - 08.2024
- Identified sales trends to successfully organize sales initiatives leading to costumer retention.
- Organized informational events resulting in 50 sold memberships and 45 one-time visits.
- Converted 10-15 clients monthly into members, increasing sales by $1,000 - $2,500 monthly.
- Taught new staff protocol and sales tactics to drive sales, resulting in a 15% increase.
Education
Bachelor of Science - Biomedical Engineering
Michigan State University
East Lansing, MI05-2028
High School Diploma -
Ronald Reagan High School
San Antonio, TX05-2024
Skills
- Experienced with Excel
- Experienced with Word
- Effective email correspondence
- Critical thinking
- Data interpretation
- Team collaboration
- Effective communication
- Customer service
- Attention to detail
- Time management
Languages
English
Spanish
Timeline
Front Desk Receptionist
Creative Wellness
10.2025 - Current
Sales Associate
AT&T (Legacy management)
11.2024 - 01.2025
Sales Associate
Perspire Sauna Studio
12.2023 - 08.2024
Bachelor of Science - Biomedical Engineering
Michigan State University
High School Diploma -
Ronald Reagan High School