Claudia Munoz

• Sends text messages to patients, clinic team, and medical records for various reasons: scheduling and rescheduling appointments, copies of insurance cards, medical records requests, RX refill requests, etc.
• Assists in covering team members work when others are out.
• Works overtime hours as needed.
• Participates in professional development activities and opportunities.
• Attends staff meetings and others as required.
• Maintains confidentiality of patient account information in accordance with HIPAA guidelines and NMOA policy
• Maintains regular and reliable attendance
• Performs other duties as assigned.

Problem solver when the members encounter issues or have questions about their health care coverage, attention to detail healthcare involves a lot of documentation and data, I also helped members understand the claim process and guide them through filing claims accurately

TSA general Clerk perfumers various routine and defined clerical tasks in the office environment prepares files and maintains physical or electronic records and documents in required formats, i would also check the status of applications