Claudia Naranjo
Weehawken,NJ
Summary
Enthusiastic Patient Service Specialist with 21 year experience
enhancing patient care and optimizing administrative workflows.
Proficient in managing patient inquiries, coordinating appointments,
and ensuring compliance with healthcare regulations, Eager to contribute to a supportive healthcare environment while prioritizing
patient satisfaction and operational efficiency.
Overview
29
29
years of professional experience
Work History
Proficient Office Administrator
Kessler Rehabilitation Center
08.2004 - Current
- Processed patient registrations and collected necessary documentation efficiently.
- Delivered exceptional patient support in-person and via phone, scheduling appointments and processing payments.
- Verified patients eligibility and ensure timely processing of insurance authorizations.
- Generated daily and weekly reports.
- Maintained a clean and organized front office environment, ensuring compliance with health regulations.
Sales and Customer Service:
NY Rent-A-Car
01.2000 - 07.2004
- Assist customers in selecting rental vehicles that best suit their needs.
- Provide information on rental terms, conditions, and pricing.
- Upsell additional products and services, such as insurance and upgrades.
- Handle reservations, bookings, and cancellations efficiently.
- Process rental agreements and payments accurately.
Airline Reservation Agent
Avianca
02.1997 - 09.1999
- Managed flight reservations and ticketing processes using advanced airline software.
- Assisted customers with itinerary changes, cancellations, and special requests efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed payments and issued refunds in compliance with airline policies and procedures.
Education
High School Diploma -
Alberto Carvarjal Borrero
Cali-Colombia07-1993
Skills
- Delivered exceptional customer service through phone support, patient intake, and effective scheduling
- Secured insurance verifications and authorization to streamline patient services
- Performed data entry with precision using Therapy Source software
- Familiar with commercial and private insurance carriers
- Maintained high attention to detail while documenting patient interactions in a fast-paced environment
- Work Independently
- Microsoft Office proficient
Timeline
Proficient Office Administrator
Kessler Rehabilitation Center
08.2004 - Current
Sales and Customer Service:
NY Rent-A-Car
01.2000 - 07.2004
Airline Reservation Agent
Avianca
02.1997 - 09.1999
High School Diploma -
Alberto Carvarjal Borrero