Claudia Pacheco
1550 S Blue Island,IL
Summary
Detail-oriented and highly organized professional with extensive experience in emergency dispatch, banking, and retail management. Demonstrates exceptional communication, crisis management, and multitasking skills. Adept at working under pressure and collaborating with diverse teams. Seeking to leverage my broad skill set in a challenging role within customer service, administration, or operations.
Overview
7
7
years of professional experience
Work History
Police Dispatcher
Chicago Office of Emergency Management
05.2024 - Current
- - Managed emergency and non-emergency calls, including 911 calls, providing vital assistance and dispatch services.
- - Assessed situations, prioritized response efforts, and dispatched police units for various emergencies.
- - Coordinated with first responders to ensure effective and timely responses.
- - Maintained detailed records in CAD systems, ensuring accurate documentation of incidents.
- - Monitored security systems and coordinated multi-agency responses.
- - Participated in ongoing training to improve dispatch protocols and quality assurance processes.
Financial Relationship Banker
Huntington Bank
08.2021 - 04.2024
- - Assisted customers with banking needs, including account management, financial advice, and problem resolution.
- - Developed strong client relationships, identifying financial solutions to meet customer goals.
- - Supported branch operations and ensured compliance with banking regulations.
Assistant Store Manager
PLS Check Cashers
01.2019 - 08.2021
- - Managed daily store operations, including staffing, inventory, and customer service.
- - Handled customer inquiries, complaints, and ensured a positive shopping experience.
- - Supported sales initiatives and maintained store presentation standards.
Education
Associate in Science - undefined
Harold Washington College
Skills
- - Emergency Call Handling & Crisis Management
- - Excellent Communication & Interpersonal Skills
- - Multitasking & Prioritization
- - Data Entry & Record Keeping
- - Team Collaboration & Coordination
- - Customer Service & Relationship Building
- - Quick Decision Making in High-Stress Situations
- - Adaptable to New Technologies and Protocols
Languages
Spanish
Native or Bilingual
Timeline
Police Dispatcher
Chicago Office of Emergency Management
05.2024 - Current
Financial Relationship Banker
Huntington Bank
08.2021 - 04.2024
Assistant Store Manager
PLS Check Cashers
01.2019 - 08.2021
Associate in Science - undefined
Harold Washington College