Claudia Palacios
Westfield,IN
Summary
To become employed with a reputable company where my creative personality, detail orientated, interpersonal skills can be fully utilized to provide excellent service as a team or independently, with a strong desire to grow.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Lead, Trainer
Steak n Shake
Carmel, IN
01.2007 - 07.2013
- Promoted positive atmosphere to go above and beyond to guarantee exceptional customer service.
- Properly train new associates, As well as delegating opening and closing shift duties.
- Genuinely greet and accommodate customers according to seating preference and table availability. Clean clear and reset tables in timely manner during peak hours, and invite to return.
- Worked overnight as well and managed petty cash.
Server
Stacked Pickle
Carmel, IN
10.2013 - 04.2015
- Experienced high volume pub style quick serve restaurant.
- Gained knowledge and experience behind the bar, filled in for bartender as needed.
- Ability to work well with large reservations and minimal waste.
Front Desk Receptionist
J&V Automotive Repair
Indianapolis, IN
04.2014 - Current
- Manage and direct multiple calls to facilitate client services.
- Produced database with client information, invoices and recorded payments.Schedule confirm and cancel appointments.
- Maintained an organized and clean office and bay area.Continuously learning the diagnose, parts, and repairs to vehicle information.
- Translator- Bilingual read and write in English and Spanish.
Education
High School Diploma -
Westfield High School
Westfield, IN2007 - CORE 40
Skills
- 100% positive feedback from satisfied customers over 8 year period
- Proficient at multi-tasking Able to answer phones, take notes and treat customers with attentive respect under stress
- Cash Flow management
- Fluent in Spanish and English
- Competent with Windows and Mac Knowledgeable of Microsoft Office
- Quick learner
Certification
- Valid Indiana Liquor License
- ServeSafe Certified
Timeline
Front Desk Receptionist
J&V Automotive Repair
04.2014 - Current
Server
Stacked Pickle
10.2013 - 04.2015
Shift Lead, Trainer
Steak n Shake
01.2007 - 07.2013
High School Diploma -
Westfield High School
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