Summary
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Pena Garcia

Miami,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Burlington and Sushi Tapas. Skilled in POS system operation and maintaining patience under pressure, I excel in team collaboration and consistently exceed service goals. My approach has significantly improved efficiency and customer experience.

Work History

Customer Service Cashier

Burlington
04.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Junior Assistant Chef

Sushi Tapas
04.2024 - 07.2024
  • Facilitated effective communication among kitchen staff during busy services, resulting in reduced errors and increased efficiency.
  • Streamlined prep work processes by creating efficient schedules and prioritizing tasks according to daily needs.
  • Participated in catering events, displaying adaptability and professionalism in various settings and under pressure situations.
  • Enhanced customer satisfaction by preparing visually appealing and delicious dishes.

Education

Associate of Science - Medical Assistent

Global Medical Technical Training Institute
Miami, FL
04.2025

Bachelor of Arts - Bibliotecologia Y Ciencias Documentaria

Rigoberto Fuentes Perez
Pinar Del RIO
12.2017

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Guest Services
  • Product Knowledge
  • Cash handling expertise
  • Merchandise Restocking
  • POS System Operation
  • Refund handling
  • Retail Merchandising
  • Cleaning and sanitizing
  • Team Collaboration

Languages

Spanish
Full Professional
English
Elementary

Timeline

Customer Service Cashier

Burlington
04.2024 - Current

Junior Assistant Chef

Sushi Tapas
04.2024 - 07.2024

Associate of Science - Medical Assistent

Global Medical Technical Training Institute

Bachelor of Arts - Bibliotecologia Y Ciencias Documentaria

Rigoberto Fuentes Perez
Claudia Pena Garcia