Claudia Perez
Fullerton,CA
Summary
Dedicated Assistant Manager with a proven track record in customer service, team leadership, and staff training. Committed to enhancing team efficiency and delivering exceptional customer experiences. Known for reliability, effective communication, and delivering high-quality outcomes. Strong leader and problem-solver dedicated to promoting organizational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Paw Sweet Paw Pet Resorts & Veterinary Hospital
Irvine, CA
07.2020 - 03.2026
- Supervised daily operations to ensure exceptional pet care and customer service standards.
- Developed and implemented training programs for new staff to enhance team efficiency.
- Managed scheduling and resource allocation to optimize workflow and reduce wait times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
Customer Service Representative
Paradise Cleaners
Fullerton, CA
06.2015 - 07.2020
- Resolved customer inquiries and complaints, ensuring satisfaction and fostering positive relationships.
- Maintained accurate records of transactions and customer interactions through CRM software.
- Trained new staff on company policies, procedures, and customer service best practices.
- Implemented process improvements that enhanced service delivery efficiency and reduced response times.
- Mentored junior representatives, promoting a culture of continuous learning and professional development within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Business Management
Fullerton College
Fullerton, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Problem-solving
- Staff training and development
- Conflict resolution
- Employee scheduling
- Sales growth
Certification
-Pet CPR Training
-PackPro Dog Training
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Paw Sweet Paw Pet Resorts & Veterinary Hospital
07.2020 - 03.2026
Customer Service Representative
Paradise Cleaners
06.2015 - 07.2020
Business Management
Fullerton College